IT Support Specialist - Forward Tech Solutions

Tahoe Daily Tribune; Edwards (CO); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO 2 weeks

Health insurance stipend

Internet reimbursement

Cell phone reimbursement

Mileage reimbursement

Work from home in Vail Valley

Job summary

FTS is seeking a full-time IT Support Technician to deliver remote and onsite end-user support for small business clients in the Vail Valley area. The role emphasizes Microsoft 365, networking, Windows and Mac platforms, printers, security, and broader IT systems.

The ideal candidate will have 2+ years of business IT support experience, strong self-management, and the ability to work from home while providing onsite services as required.

Qualifications

• Requires at least 2 years of business IT support experience.
• Experience with cloud services and common business IT systems.

Responsibilities

• Provide remote and onsite end-user support.
• Troubleshoot network and endpoint issues.
• Onboard, train, and support end users on client systems.
• Create, monitor, and manage alerts for client environments.
• Configure, deploy, and support IT systems (Windows, Mac, Microsoft 365, AD, networking, security).
• Participate in project work onsite and remotely.
• Manage IT asset inventory and documentation.
• Pursue ongoing education on current IT systems and strategies.

Skills

Microsoft 365

Networking

Windows

MacOS

Printers

Security

Active Directory

Education

High school diploma or GED

Job description

Find your next purchase/gig/home and more!

FTS is seeking a full-time IT Support Technician to provide remote and onsite end user technical support, network and system troubleshooting and project services to its clients. This position will work with and report to the IT Service Manager helping to manage and administer all aspects of our small business clients’ technical needs. Must have at least 2 years of business IT support experience and a wide-ranging technical skill set, with a focus on cloud services such as Microsoft 365, networking, PC’s (Windows & Mac), printers, security, and other typical business IT systems. The ideal candidate is a self-driven professional that knows how to manage and hold themselves accountable in a work from home, field operations environment. If you are seeking a rewarding and stable career in the Vail Valley where your work impacts the local businesses, this is a great opportunity for you. While we’re offering competitive pay and benefits now, the upside potential is even greater as we continue to grow.

Job Duties and Expectations

• Field incoming phone and email support requests, providing prioritized remote and onsite support
• Troubleshoot, resolve, and support end point and network system issues
• Onboard, train, and support end users on specific client systems
• Create, monitor, and manage proactive and reactive alerts to identify current or future issues in client environments
• Configure, deploy, and support business IT systems not limited to: PC’s, Mac’s, Microsoft 365, Google Workspace, Windows, Android, iOS, Email, , Active Directory, Networking, Wireless, Security, Backup and Disaster Recovery, VOIP, cell phones, etc.
• Project execution onsite and remote as assigned for client infrastructure and system upgrades
• Identify project needs and opportunities for our clients
• Manage client IT asset inventory (hardware, software, licensing, etc.)
• Create, manage, and maintain client and internal SOP documentation
• Training and continuous education of current and leading-edge IT systems and strategies

Job Requirements

• Live in the Vail Valley/Eagle County area to provide onsite support and project services as needed
• Previous business IT support experience both remote and onsite
• Suitable home office space and internet to effectively get the job done – all technology and tools required for the job will be provided by FTS
• Reliable transportation and the ability to perform remote and onsite work
• Physically able to lift at least 50lbs, climb ladders, and install electronic equipment as required
• Professional appearance and communication
• Education Level: High school education or GED required
• Experience Level: Some experience required

Work Ethic

• Self-accountability and management in a work from home environment
• Dependable and trustworthy
• Own and manage tasks to completion
• Attention to detail
• Problem solving and solution seeking
• Passion for supporting people and business IT systems

Pay and Benefits

• $60,000 annually
• Two weeks accrued PTO annually, after 90 days of employment
• Health insurance stiped of $400 per month, after 90 days of employment
• Cell phone and home internet reimbursement - $75 p/month each (hot spot required on phone)
• Mileage and expense reimbursement
• Work from home, but must live in the Vail Valley to best serve our clients
• More benefits available as tenure increases