Donation Program Coordinator I

DonorConnect; Provo (UT); On-site; USD 65,000 - 85,000; Full time

Job summary

DonorConnect is seeking a full-time Donation Program Coordinator at Utah Valley Hospital to develop relationships with hospital staff and increase organ and tissue donation.

The DPC I will coordinate educational activities, maintain strategic plans for donation performance, and collaborate with organ, tissue, and family services to evaluate potential donors.

On-site role with a Monday–Thursday 8:00 a.m.–4:30 p.m. schedule and Friday 8:00 a.m.–12:00 p.m., with equal opportunity employment.

Qualifications

• Bachelor's degree preferred in science, marketing, education or public relations.
• Licensed RN, Respiratory Therapist, Paramedic/EMT, or 2 years OPO experience.

Responsibilities

• Develop and maintain strong hospital partner relationships across the DonorConnect service area.
• Coordinate general educational activities; lead the Donor Council in the assigned hospital.
• Assist with clinical evaluation of potential donor patients and family discussions.
• Spend most hours in hospitals; support donation follow-up and process improvements.

Skills

Communication

Relationship-building

Public relations

Public speaking

Interpersonal skills

Organizational skills

Conflict resolution

Emotional intelligence

Education

Bachelor's degree preferred

Licensed RN / RT / Paramedic or 2 years OPO exp

Job description

Donation Program Coordinator

DonorConnect is seeking a full-time Donation Program Coordinator at Utah Valley Hospital. This position would be perfect for those who understand the healthcare space, and are interested in fostering and developing relationships with hospital staff to help increase organ and tissue donation. If you have great attention to detail, excellent organizational skills, and love to communicate and collaborate,

This is an on-site position at Utah Valley Hospital. The schedule is Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday, 8:00 a.m. to 12:00 p.m.

DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs and tissues to be used for life-saving transplants. Our employees help save and heal lives!

The Donation Program Coordinator I (DPC I) works with a designated hospital in the DonorConnect service area to increase organ and tissue donation. The DPC I is responsible for the development and maintenance of professional relationships with hospital contacts, the coordination and execution of general educational activities, the maintenance and facilitation of the strategic plan for donation performance improvements, and the sustained implementation of donation best practices within their designated hospital(s). Through the ongoing assessment of hospital performance data, the coordinator will build a knowledge base of their hospital's donor potential, people, functions, and processes. The Donation Program Coordinator will use this knowledge base to strengthen their assigned hospital's donation program.

In collaboration with organ, tissue, and family services departments, the coordinator assists with the clinical evaluation of potential donor patients, collaboration with hospital staff in the preservation of donation options, and the presentation of donation options to legal next-of-kin/family for organ and tissue donation. The coordinator is expected to spend most working hours in the hospital(s) carrying out the above responsibilities and other activities such as donation follow-up, process variance resolution, and real-time activities and education.

1. Developing and maintaining relationships: The Donation Program Coordinator I is responsible for developing and maintaining strong working relationships with key hospital partners at all levels of the organization, determining hospital partner needs relative to the donor process, and developing and implementing strategies and action plans to maximize donation. The coordinator is responsible for establishing and maintaining effective communication and collaboration between DonorConnect and assigned hospital leadership.

2. Providing education and developing educational materials: Assumes responsibility for the coordination and execution of general educational activities and will conduct professional education presentations on organ and tissue donation and assist with the development of educational materials as needed. Establishes and leads the Donor Council in their assigned hospital. Is responsible for the maintenance and facilitation of the strategic plan for donation performance improvements and the sustained implementation of donation best practices within their designated transplant center.

3. Referral identification and response: Assumes responsibility for rounding on all critical care units while on shift to identify patients that have met clinical triggers and necessitate a referral. This will be done with the intent to educate and support hospital staff to identify and refer patients independently. Advocates with hospital staff, especially the trauma team, to preserve the option of organ donation. In collaboration with Administrator on Call (AOC), the coordinator will gather appropriate clinical details to allow the AOC to evaluate potential organ donors through objective clinical information.

4. Family approach: Assists in developing a plan for the approach conversation in collaboration with the Family Services team, the Organ team, the Hospital Services team, physicians, and hospital staff. During urgent situations, as activated by the AOC, sensitively initiates the family approach conversation with the intent of preserving the option for donation until designated requestor arrives on site to continue the discussion. Supports and advocates for registered donors.

We at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect and expertise.

MINIMUM QUALIFICATIONS:

Training/Education/Certification:

• Bachelor's degree preferred in, science, marketing, sales, education, or public relations with strong communication and relationship-building skills, and/or an equivalent combination of education and relevant work experience
• Must be a licensed RN, Respiratory Therapist, Paramedic/EMT, or have 2 years prior experience working at an OPO in Clinical, Family Services, or Hospital Services roles

Experience Required:

• Minimum of 2 years of experience in a critical care environment (ICU / ER) or equivalent OPO experience in Clinical, Family Services or Hospital Services roles

Knowledge/Skills/Abilities:

• Knowledge of the organ and tissue transplant fields is preferred
• Understanding of the critical care environment
• Demonstrated ability to work independently
• Self-motivated and possess the ability to meet the requirements of a demanding schedule
• Strong Emotional Intelligence
• Excellent public relations and interpersonal abilities, including conflict resolution
• Demonstrated public speaking abilities
• Solid oral and written communication skills
• Able to work well with all levels of personnel in hospital settings from C-Suite to frontline staff
• Strong organizational skills with an attention to detail, and ability to maintain accurate records
• Must have the ability to act with flexibility and to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm and mature manner
• Ability to stand and walk for extended periods of time
• Ability to move up to 70 pounds with or without reasonable accommodation
• Ability to stoop, squat, or bend frequently
• Exposure to patient elements including communicable diseases, bloodborne pathogens, and other common hazards
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing

DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!

Must be able to pass a comprehensive background check and drug screen.