IT Support Specialist

Volt; Sacramento (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

EAP

Sick time

Job summary

Volt is hiring an IT Support Specialist to provide help desk support for software, hardware, and telecommunications. You will troubleshoot Windows OS, Active Directory, and MS Office while handling ticketing workflows. The role requires customer service excellence and strong problem-solving in a banking tech environment. On-site work in Spokane with potential on-call periods.

Qualifications

• H.S. Diploma/GED required.
• College IT degree preferred.
• Less than 2 years of IT Help Desk experience required.
• Knowledge of TCP/IP, PC hardware/software, Windows, Active Directory, MS Office.

Responsibilities

• Provide support for software, applications, hardware, and telecom issues.
• Troubleshoot core banking and Microsoft applications.
• Open tickets, triage incidents, and escalate when needed.
• Assist users with core banking apps, Windows and MS Office.
• Log and prioritize requests via the ticketing system.
• Maintain HEAT and document standard procedures.

Skills

Customer service

Troubleshooting

Windows OS

Active Directory

MS Office

Networking basics

Documentation

Time management

Communication

Remote support

Education

High School Diploma or GED

IT degree preferred

A+ certification

MCDST certification

Tools

HEAT

Ticketing system

Job description

Move Forward with VoltVolt is immediately hiring an IT Support Specialist in Spokane, Washington.

As an IT Support Specialist, you will:

• Provide support services to internal and/or external users for software, applications, hardware, and telecommunications related issues.
• Troubleshoot core bank applications, Microsoft applications, hardware errors, and Operating System.
• Collect information, open tickets, perform triage, and resolve or escalation issues related to new hardware/software requests, network, application software and telecommunications to the appropriate staff.
• Assist and support users with the use of core banking applications, standard software, Windows, MS Office and other related banking business solutions.
• Answer, evaluate, and prioritize incoming telephone, voicemail, email, and Self Service site requests for assistance.
• Maintain the Technical Support Software (HEAT) by identifying trends and accurately capturing details to enable the incident Management function to improve IT processes and systems through accurate reporting.
• Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures.
• Make recommendations to management on updates and changes needed.
• Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.
• Responsible for installing, configuring, troubleshooting, and resolving incidents with respect to networking and desktop environments, including LANs, WANs, remote access, and VPNs.
• Perform diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures utilizing remote access tools.
• Responsible for performing installations and configuring computers/laptops using standard processes and tools.
• Partner in a 24X5 global support team. May be required to be on-call during specific times/projects.
• Escalates complex problems to higher level of expertise within the organization.

This is a full-time opportunity.

The ideal candidate will have:

• H.S. Diploma/GED required.
• College degree in information technology preferred.
• Less than 2 years of IT related Help Desk experience required.
• Knowledge of TCP/IP Protocols and PC knowledge, including hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer.
• Working knowledge of Windows Operating Systems, Microsoft Office software package, Active Directory, and system management tools.
• Proficient in MS Office Suite, Enterprise Networks, banking computer system, and print device troubleshooting in a networked environment.
• Possess outstanding customer service skills and the ability to communicate highly technical information to both technical and non-technical staff.
• Good research, analytical, problem solving, and troubleshooting skills.
• Ability to manage time efficiently and work under stressful conditions.
• Good working understanding of computer hardware architecture concepts and technology related terminology.
• Ability to effectively log tickets in call tracking software.
• Basic understanding of accounting/record keeping.
• Bank related experience preferred.
• Demonstrate continuing education through independent studies, monthly subscriptions and periodicals.
• A+ certification
• MCDST (Microsoft Certified Desktop Support Technician)

Pay Rate: $25.00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• health
• dental
• vision
• term life
• short term disability
• AD&D
• 401(k)
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [e-mail] or call (866) -898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.