IT Support Specialist

The Heritage Community; Provo (UT); On-site; USD 26,000 - 36,000; Full time

Job summary

Heritage is seeking a hands-on IT Systems Specialist to manage day-to-day technology needs across our locations. You will provide employee technical support, set up computers and accounts, install software, and maintain equipment, security cameras, and network gear.

This role emphasizes initiative and reliability, with travel between Heritage locations as needed. Advanced server admin or scripting is helpful but not required; you will document issues and coordinate with vendors to keep

Qualifications

• Experience in IT support, tech setup, and troubleshooting.
• Ability to work independently and manage multiple priorities.
• Strong customer-service and communication skills.
• Familiarity with Windows environments and common software.

Responsibilities

• Provide day-to-day technical support for employees.
• Set up computers, accounts, software, and equipment for new hires.
• Install, maintain, and troubleshoot security cameras and network gear.
• Coordinate with vendors and travel between Heritage locations as needed.
• Document systems and recurring issues; keep IT areas organized.

Skills

Troubleshooting

Problem solving

Independent work

Customer service

Communication

Tools

Windows support

Google Workspace

Chromebooks

UniFi networking

Job description

Job Summary

Heritage is looking for a hands-on IT Systems Specialist to manage day-to-day technology needs across our locations.

This position is responsible for employee technical support, computer setup, software installation, technology inventory, security cameras, networking equipment, printers, phones, cabling, and other general IT needs.

We are looking for someone who is dependable, organized, takes initiative, and follows problems through to completion without needing every step assigned.

This is a practical, hands-on IT position. Advanced server administration, scripting, and programming experience are helpful but not required.

Responsibilities

• Provide day-to-day technical support for employees
• Troubleshoot computers, software, printers, phones, Wi‑Fi, and other equipment
• Set up computers, accounts, software, and equipment for new employees
• Remove access and recover equipment when employees leave
• Install, maintain, and troubleshoot security cameras
• Install and support computers, monitors, printers, phones, televisions, and projectors
• Assist with network equipment, Wi‑Fi access points, switches, and cabling
• Run, terminate, label, organize, and test network cables
• Maintain an accurate inventory of computers and other technology equipment
• Keep IT storage areas, network closets, and equipment organized
• Coordinate with vendors and outside technical support when needed
• Document important systems, equipment, and recurring issues
• Keep the IT Director informed of significant issues and completed work
• Identify and address routine technology problems without waiting for every task to be assigned
• Travel between Heritage locations as needed

Qualifications

Required

• Previous experience in IT support, computer repair, field service, electronics installation, or a related role
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows computers and common business software
• Basic understanding of networks, Wi‑Fi, routers, switches, and cabling
• Comfortable installing, moving, repairing, and organizing technology equipment
• Ability to work independently and manage multiple priorities
• Good communication and customer-service skills
• Dependable, organized, and able to follow through on tasks
• Valid driver's license and reliable transportation
• Comfortable working on ladders and performing basic low-voltage installation work

Preferred

• Experience with Google Workspace
• Experience supporting Chromebooks
• Experience with UniFi networking equipment
• Experience installing security cameras
• Experience with low-voltage network cabling
• Experience with VoIP or SIP-based phone systems
• Experience maintaining technology inventory

Compensation

• $19-$26 per hour, depending on experience

Schedule

• Full-time
• Monday through Friday
• Primarily based at the Provo campus
• Occasional travel to other Heritage locations

Additional Information

This position is ideal for someone who enjoys variety and likes working with both people and technology.

A typical day may include helping an employee with a computer problem, setting up equipment for a new hire, installing a camera, troubleshooting Wi‑Fi, replacing hardware, running a network cable, updating inventory, or working with a vendor.

The successful candidate will take responsibility for keeping everyday technology organized, reliable, and working properly.