IT Specialist

Rocs, Inc.; Reston (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Rocs, Inc. is seeking a hands-on IT Specialist to provide broad technical support across our Reston, VA area. The role fits an IT generalist who enjoys wearing multiple hats—from troubleshooting PCs and networks to supporting security and compliance initiatives.

You will deploy hardware/software, manage vendor relationships, administer user access, and contribute to IT projects and audits. The position is full-time onsite with occasional travel to other local offices.

Qualifications

• 1–3 years of experience in IT support or similar generalist IT role.
• Broad hands-on experience with PCs, printers, OS, and basic networks.
• Ability to troubleshoot independently and escalate to vendors when needed.
• Experience coordinating with external technology vendors is preferred.
• Familiarity with security tools, audits, or compliance activities is a plus.

Responsibilities

• Provide hands-on technical support for staff and vendors, troubleshooting issues with PCs, networks, printers, and software.
• Deploy hardware/software, complete upgrades, and maintain IT equipment inventory.
• Order, ship, receive, configure, and replace computers and tech equipment.
• Support IT projects by attending meetings, coordinating with partners, and tracking tasks.
• Manage relationships with external IT vendors, tickets, and service progress.
• Coordinate vendor review meetings and review service metrics and security posture.
• Communicate outages, upgrades, and tech updates to staff.
• Prepare recurring IT and security reports using various platforms.
• Support security/compliance activities, including vulnerability scans and audits.
• Administer user access across systems, onboarding/offboarding with HR.
• Maintain branch tech and travel between local offices for onsite support.
• Assist with additional IT and tech projects as assigned.

Skills

Troubleshooting

Vendor management

IT support

Communication

Project coordination

On-site support

Education

Relevant IT certifications

Tools

Cisco Meraki

Zendesk

MDM platforms

Cloud environments

Job description

About the Role

We are seeking a hands-on, versatile IT Specialist to provide broad technical support across the organization. This role is ideal for an IT generalist who enjoys wearing multiple hats—from troubleshooting hardware and software issues to supporting IT projects, managing vendors, maintaining systems access, and assisting with security and compliance initiatives.

Responsibilities

• Provide hands-on technical support for staff and vendors, troubleshooting issues involving PCs, networks, printers, peripherals, Wi‑Fi, hardware, and software.
• Deploy new hardware and software, complete system upgrades, and maintain accurate IT equipment and network inventory.
• Order, ship, receive, configure, and replace computers and other technology equipment as needed.
• Support IT projects across departments by attending project meetings, coordinating with outside technology partners, tracking assigned tasks, and assisting with implementation, troubleshooting, training, and technology rollouts.
• Manage relationships with external IT vendors and partners, including tracking service tickets, monitoring progress, escalating issues, and ensuring timely resolution.
• Coordinate vendor review meetings and assist with reviewing service metrics, tickets, security posture, and recommended technology improvements.
• Communicate system outages, failures, upgrades, and other technology updates to internal staff.
• Prepare recurring IT, security, and system reports using various technology and security platforms.
• Support IT security and compliance activities, including vulnerability scans, penetration testing, security audits, remediation efforts, and disaster recovery planning.
• Administer user access across a variety of systems and applications, including onboarding and offboarding employees in coordination with Human Resources.
• Maintain branch technology and travel between local office locations to provide onsite support as needed.
• Assist with additional IT and technology-related projects and responsibilities as assigned.

Qualifications

• 1–3 years of experience in IT support, help desk, desktop support, systems administration, or a similar generalist IT role.
• Broad hands‑on experience supporting hardware and software, including PCs, printers, peripherals, operating systems, and basic network environments.
• Ability to troubleshoot technical issues independently and determine when escalation to an outside vendor or partner is necessary.
• Experience supporting IT projects, managing tickets, or coordinating with external technology vendors preferred.
• Familiarity with systems administration, user access management, IT reporting, security tools, audits, or compliance‑related activities is a plus.
• Experience with tools or platforms such as Cisco Meraki, Zendesk, password management systems, MDM platforms, cloud environments, or similar technologies is preferred but not required.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical staff at all levels.
• Comfortable working independently and serving as a primary point of contact for a wide variety of IT needs.
• Strong organizational skills with the ability to manage multiple priorities, projects, vendors, and support requests.
• Degree not required; relevant IT certifications or equivalent hands‑on experience are welcome.
• Reliable transportation and a valid driver’s license required for travel between local office locations.
• Ability to lift and move up to 50 pounds and perform physical tasks such as working under desks, connecting equipment, and moving computers or printers.
• Able to occasionally travel to multiple locations across the DC, MD, and VA area

Full-time, Onsite

$24-26hr