IT Support Specialist

Sdsoybean; Pierre (SD); On-site; USD 59,000 - 69,000; Full time

Job summary

The Legislative Research Council in Pierre, SD is seeking a dedicated IT Support Specialist to join the permanent, full-time IT team. This role reports to the agency and will work from Pierre, providing frontline service desk support in a hybrid IT environment, with responsibilities spanning Windows and Apple iOS platforms.

The ideal candidate holds a bachelor’s degree in a related field and can communicate technical solutions clearly to non-technical staff while participating in after-hours

Qualifications

• Bachelor’s degree or higher in computer science, MIS, business administration, or related field.
• Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance.
• Ability to quickly master unfamiliar hardware/software with documentation and minimal training.
• Expertise in troubleshooting computers running Microsoft products and Apple iOS devices.
• Ability to clearly communicate technical solutions to non-technical staff in writing and speech.
• Willingness to work extra hours during legislative sessions (compensation time available).
• Ability to remain objective and nonpartisan in legislative matters, maintain confidentiality.

Responsibilities

• Provide technical support and service desk coverage in a hybrid IT environment (Windows and iOS).
• Serve as primary IT contact for inquiries and requests for technical assistance; escalate issues as needed.
• Set up, configure, and maintain workstations, peripherals, software, printers, and VOIP phones.
• Create and maintain end-user documentation; present training as needed.
• Track inventory of IT equipment; assist with IT projects as needed.

Skills

Bachelor’s degree in related field

Windows & Apple iOS support

IT service desk

Excellent communication

Documentation & training

Education

Bachelor’s degree or higher in computer science or related field

Tools

Windows OS

Apple iOS

Job description

Pierre, SD | Legislative Research Council | Full-Time 40 Hours Weekly

59,000 - 69,000 US per year

Posted 3 weeks ago

Description

Job ID: 371832 - IT Support Specialist
Agency:Legislative Research Council
Location:Pierre, SD
Closing Date:Open Until Filled

This is a full-time position with the Legislative Research Council. For more information on the Legislative Research Council, please visit theLRC website .

The Legislative Research Council, which is the nonpartisan research and support staff to the South Dakota State Legislature, is accepting applications for a permanent full-timeIT Support Specialist. This position will be based in and work from Pierre.

Duties and Responsibilities:The IT Support Specialist is the primary IT service desk position of the Legislative Research Council. Significant duties of this position include the following:

• Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment, which includes Windows and iOS;


• Serve as the primary IT point of contact for inquiries and requests for technical assistance, and elevate advanced issues to other IT team members as necessary;


• Set up, install, configure, and maintain individual workstations, peripherals, components, software, network printers, and VOIP phones;


• Create and maintain end-user documentation for utilizing hardware and software products, and present training as needed;


• Track inventory of information technology equipment; and


• Assist with IT projects as needed.

Minimum Qualifications:

• A bachelor's degree or higher in computer science, management information systems, business administration, or a related field;


• Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance;


• The ability to master the use of unfamiliar hardware and software quickly, accurately, and effectively, through use of documentation and without extensive training;


• Expertise in using and troubleshooting computers running Microsoft products and Apple iOS devices;


• The ability to clearly communicate technical solutions and instructions to a non-technical audience both orally and in writing;


• Willingness and ability to work extra hours during legislative session (employees earn compensation time for extra hours worked);


• The ability to maintain composure and work cooperatively under pressure while assisting legislators and legislative staff; and


• The ability to remain objective and nonpartisan in relations to all legislative matters, maintain confidentiality,and handle politically sensitive work.

Salary Range:The salary will range from $59,000 to $69,000. Actual starting salary will depend on qualifications and experience.