IT Support Specialist

Artech Information System LLC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm is seeking an IT Support Specialist in Philadelphia, PA for a contract role lasting over 12 months. The ideal candidate will take calls, assist with migration to Office 365, and provide exemplary customer service. Strong communication skills and familiarity with ticketing systems are essential. Experience in call center environments and email migration projects is preferred. This role promises an engaging work environment with a focus on user support.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Experience handling inquiries via phone and email, with a customer-service focus.
• Ability to adapt to changing requirements and environments.
• Experience with ticketing systems and IT support processes.
• Background in email migration projects and call center environments is advantageous.

Responsibilities

• Take inbound and outbound calls as part of daily tasks.
• Assist with migration from on-premises to Office 365.
• Provide support to users and assist with WebEx as needed.
• Contact vendors directly when required.
• Deliver exemplary customer service and adapt to changing project needs.

Skills

Interpersonal skills

Communication skills

Customer service focus

Adaptability

Tools

Ticketing systems

Remedy

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: IT Support Specialist
Location: Philadelphia, PA
Duration: 12+ Months

Responsibilities

• Take inbound and outbound calls as part of daily tasks.
• Assist with migration from on-premises (hex) to Office 365 (o365).
• Provide support to users, help them with queries, and assist with WebEx as needed.
• Demonstrate interpersonal and strong communication skills; written communication is required as well.
• Contact vendors directly when required.
• Deliver exemplary customer service and adapt to changing project needs to improve user experience.
• Work with a ticketing system to track and manage issues.
• Experience with email migration projects and call center environments is preferred.
• Remedy experience is ideal.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Experience handling inquiries via phone and email, with a customer-service focus.
• Ability to adapt to changing requirements and environments.
• Experience with ticketing systems and IT support processes.
• Background in email migration projects and call center environments is advantageous.
• Remedy experience is a plus.

Additional Information

For more information, Please contact

Artech information Systems LLC

360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960