IT Support Specialist

gobravvo; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 65,000; Full time

Job summary

gobravvo is seeking an IT Support Specialist in the Greater Philadelphia Area for a contract-to-hire role. The position covers setup of devices, basic troubleshooting, and supporting both client-facing and internal IT operations within a fast-growing startup.

You will manage onboarding tasks like setting up phones and email accounts, troubleshoot connectivity issues, and coordinate handoffs between teams. The role requires strong communication, organization, and adaptability in a dynamic

Qualifications

• Previous experience in IT support, helpdesk, or technical troubleshooting roles required.
• Strong organizational and problem-solving abilities.
• Excellent verbal communication skills; ability to guide clients and team members through technical processes.
• Comfortable with occasional, short-distance local travel.
• Ability to adapt and thrive in a fast-changing startup environment.
• Self-starter mentality with a balance of structure and flexibility.
• Nice to have: Experience supporting small operational teams in a startup or entrepreneurial setting.
• Nice to have: Experience with both client-facing and back-office technical support environments.

Responsibilities

• Set up phones and email accounts for new clients during onboarding.
• Troubleshoot basic technical issues, including device configuration and connectivity.
• Provide milestone-based support to clients as needed.
• Coordinate and document handoffs between internal operational teams to ensure seamless client experiences.
• Maintain structured records of issues and resolutions to develop internal IT support playbooks.
• Support internal workflows, such as device setup, account provisioning, and account deactivation during employee offboarding.
• Document processes and recurring troubleshooting steps to support scalability as the company grows.
• Communicate proactively and responsively with both internal and external stakeholders.
• Contribute to continuous improvement initiatives for IT operations and support processes.

Skills

Troubleshooting

Communication

Organizational skills

Self-starter

Job description

Are you ready to take the next step in your IT career? As an IT Support Specialist, you will play a vital role in supporting both client-facing and internal technology operations for a fast-growing startup in the Greater Philadelphia Area. This is a contract-to-hire opportunity for professionals passionate about technology, problem-solving, and providing exceptional customer service. If you thrive on taking ownership of your work, ensuring seamless operations, and being the go-to person for resolving technical challenges.

Our company is focused on operational excellence in specialized alternative markets. As an IT Support Specialist, you will join a dynamic, lean team driven to innovate and grow. You will have the unique opportunity to shape our IT support processes while collaborating with both clients and internal teams. This hybrid role offers exposure to a variety of technical environments and the chance to directly impact our company’s success.

Working as an IT Support Specialist in the Greater Philadelphia Area, you will manage device setup, basic troubleshooting, and support critical handoffs between operational teams. The role also involves supporting our internal technology infrastructure, including phone, email, and account management. Flexibility, attention to detail, and strong communication skills are essential for success in this position. You will occasionally travel locally to assist clients or support internal teams, making adaptability and a proactive mindset important assets.

The IT Support Specialist position is ideal for individuals who are highly organized, capable of balancing structure and flexibility, and comfortable working in a fast-paced, entrepreneurial environment. Your contributions will have a direct impact on optimizing our IT workflows and enhancing client satisfaction. This is an excellent opportunity to grow your skills and advance your career in a supportive, innovative workplace.

IT Support Specialist – Summary

• Contract-to-hire position with a fast-growing startup
• Hybrid work schedule with occasional local travel in the Greater Philadelphia Area
• Responsible for device setup, technical troubleshooting, and supporting both client-facing and internal IT operations
• Directly contribute to operational excellence and process improvement

Duties & Responsibilities

• Set up phones and email accounts for new clients during onboarding
• Troubleshoot basic technical issues, including device configuration and connectivity
• Provide milestone-based support to clients as needed
• Coordinate and document handoffs between internal operational teams to ensure seamless client experiences
• Maintain structured records of issues and resolutions to develop internal IT support playbooks
• Support internal workflows, such as device setup, account provisioning, and account deactivation during employee offboarding
• Document processes and recurring troubleshooting steps to support scalability as the company grows
• Communicate proactively and responsively with both internal and external stakeholders
• Contribute to continuous improvement initiatives for IT operations and support processes

Salary & Benefits

• Competitive compensation offered with contract-to-hire structure
• Opportunities for long-term growth and advancement within a rapidly expanding company
• Experience working in a collaborative startup environment with access to diverse technology stacks
• Hybrid work arrangement and occasional local travel provide flexibility

Qualifications & Requirements

• Previous experience in IT support, helpdesk, or technical troubleshooting roles required
• Strong organizational and problem-solving abilities
• Excellent verbal communication skills; ability to guide clients and team members through technical processes
• Comfortable with occasional, short-distance local travel
• Ability to adapt and thrive in a fast-changing startup environment
• Self-starter mentality with a balance of structure and flexibility
• Nice to have: Experience supporting small operational teams in a startup or entrepreneurial setting
• Nice to have: Experience with both client-facing and back-office technical support environments

Ideal Candidate Snapshot

• Detail-oriented with a proactive approach to problem-solving and process improvement
• Strong communicator, comfortable interacting with both clients and internal teams
• Reliable team player who takes ownership and follows through on tasks
• Excited about working in a dynamic, innovative startup in the Greater Philadelphia Area
• Flexible, adaptable, and eager to contribute to a growing company’s success

Other Relevant Information

The IT Support Specialist role offers exposure to a wide range of IT systems and business processes. Direct involvement in shaping operational excellence and IT best practices. Potential for significant career advancement as the company expands.

Equal Opportunity Employer

The company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or any other basis covered by applicable law.