Technical Support Specialist

Viewline Ventures; Detroit (MI); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Performance incentives

Flexible schedule

Career progression opportunities

Job summary

gobravvo is seeking a Technical Support Specialist to manage daily technical and operational workflows in a contract-based role with hybrid on-site and remote work in the Detroit area. The position emphasizes reliability, precision, and structured problem-solving within a fast-growing startup.

You will troubleshoot routine issues, follow established procedures, and maintain auditable records while coordinating with teammates to ensure uninterrupted daily operations.

Qualifications

• Ability to follow structured procedures and checklists.
• Calm and focused under time-sensitive conditions.
• Experience in technical support, operations, or process-driven roles is beneficial.
• Familiarity with SOP-driven environments is an advantage.
• Willingness for local travel for on-site tasks.

Responsibilities

• Follow structured procedures and checklists to maintain workflow accuracy and consistency.
• Monitor system statuses, accounts, and balances to confirm successful execution of tasks.
• Troubleshoot routine technical issues and elevate complex cases appropriately.
• Maintain precise, auditable records of all actions and outcomes.
• Conduct occasional on-site verification or setup tasks as required.
• Coordinate with team members to ensure uninterrupted daily operations.

Skills

Attention to detail

Communication skills

Troubleshooting

Technical proficiency

Structured workflows

Job description

The Technical Support Specialist (TSS) role is essential for ensuring uninterrupted operations in dynamic and specialized industries. As a Technical Support Specialist, you will work in a collaborative, detail-oriented environment where your ability to troubleshoot, problem-solve, and execute structured workflows will drive organizational success. This contract position provides opportunities for daily engagement with both technical and operational processes, making it ideal for individuals who excel in structured, process-driven settings.

In this Technical Support Specialist (TSS) role, you will be responsible for managing daily technical and operational workflows, providing hands-on support, and serving as a dependable resource for your team. You will follow established procedures, maintain accurate records, and regularly interact with technical systems to identify and resolve issues. The position is contract-based and requires the ability to perform in-person verification and setup tasks as needed.

Working as a Technical Support Specialist, you will have the chance to contribute to a fast-growing startup operating in alternative markets. You will experience a collaborative work environment that values precision, reliability, and structured problem-solving. The company fosters a culture where attention to detail and disciplined execution are highly prized, and team members are empowered to take ownership of their work.

As a Technical Support Specialist, you will thrive if you are someone who values reliability, is naturally detail-oriented, and enjoys structured processes. You will handle live, time-sensitive workflows and must demonstrate a calm demeanor even under pressure. The role requires a strong comfort level with technology, including navigating online platforms, tools, and browser-based applications. Your ability to maintain auditable records and follow checklists precisely will be critical to your success.

For those located in the Detroit area, this Technical Support Specialist opportunity offers the chance to work in a region known for its vibrant tech scene and growing entrepreneurial ecosystem. The hybrid nature of the position enables a blend of remote and in-person work, allowing for flexibility and engagement with team members and clients as needed.

Joining as a Technical Support Specialist means being at the core of a supportive team with clear processes and opportunities for growth. Whether you are early in your career or bringing experience from operations, QA, compliance, or technical support, you will be able to make a meaningful impact. The company welcomes new graduates and those looking for career advancement in technical operations and support roles.

Technical Support Specialist - Summary

• Contract-based technical support role in a fast-growing, process-driven environment
• Focus on ensuring smooth operations through structured workflow management and technical troubleshooting
• Opportunity to work in a vibrant region with a supportive and collaborative team

Duties & Responsibilities

• Follow structured procedures and checklists to maintain workflow accuracy and consistency
• Monitor system statuses, accounts, and balances to confirm successful execution of tasks
• Troubleshoot routine technical issues and elevate complex cases appropriately
• Maintain precise, auditable records of all actions and outcomes
• Conduct occasional on-site verification or setup tasks as required
• Coordinate with team members to ensure uninterrupted daily operations

Salary & Benefits

• Competitive hourly pay with performance incentives
• Flexible schedule within established workflow structures
• Clear processes and strong team support for confidence and efficiency
• Accessible opportunities for career progression in a growing organization

Qualifications & Requirements

• Demonstrated attention to detail and accuracy in structured environments
• Ability to remain calm and focused under time-sensitive conditions
• Comfortable navigating online platforms, technical tools, and browser-based systems
• Experience in technical support, operations, or process-driven roles is beneficial
• Familiarity with SOP-driven environments is an advantage
• Availability for local travel as needed for in-person tasks

Ideal Candidate Snapshot

• Highly reliable and disciplined, with a structured approach to daily tasks
• Strong written and verbal communication skills
• Demonstrates initiative in troubleshooting and problem-solving
• Adaptable and calm under pressure
• Open to feedback and committed to continuous improvement
• Comfortable working both independently and as part of a collaborative team
• Interest or experience in gaming, strategy, or other structured competitive environments is a plus

Other Relevant Information

• New graduates and candidates looking to start or grow their technical support careers are encouraged to apply
• Local presence preferred due to on-site requirements
• Join a company dedicated to reliability and precision in specialized markets

Take the next step in your career as a Technical Support Specialist and experience the impact of your expertise in a dynamic, supportive organization.