IT Support Specialist

Vaco; Omaha (NE); On-site; USD 58,000 - 60,000; Part time

Job summary

Vaco in Omaha, NE is seeking a Site Support Technician to join a growing IT team supporting healthcare locations across the area. This is a hands-on role supporting clinicians and administrative staff with real-time technology issues onsite.

You'll troubleshoot hardware and software, manage end-user devices, and handle onsite tickets. Travel between local facilities is required, and reliable transportation is essential. The position starts as a 6-month contract-to-hire with a weekday schedule.

Qualifications

• 3+ years of IT Support, Desktop Support or Help Desk experience.
• Hands-on end-user support experience.
• Familiarity with ServiceNow ticketing system.
• Strong troubleshooting across hardware, software, and OS.
• Excellent customer service and communication skills.
• Reliable transportation for travel between sites.

Responsibilities

• Provide onsite IT support for clinic and office staff
• Troubleshoot hardware, software, printer, and workstation issues
• Support nurses, physicians, and administrative teams with day-to-day technology needs
• Resolve support tickets and document solutions appropriately
• Install, configure, and replace end-user devices and equipment
• Travel between local facilities to provide technical support when needed
• Support user onboarding, equipment setup, and general desktop support activities

Skills

IT Support

Desktop Support

Help Desk

End-user Support

Customer Service

Troubleshooting

ServiceNow

Tools

ServiceNow

Job description

Site Support Technician

Location: Omaha, NE

Type: 6-Month Contract-to-Hire

Pay: $28-$29/hr (W2)

Conversion Salary: Approximately $60,000 annually

Schedule: Monday-Friday, 8:00am-5:00pm ET

Work Environment: Onsite 5 days per week

We're looking for a Site Support Technician to join a growing IT team supporting multiple healthcare locations throughout the Omaha area.

This is a hands-on role for someone who enjoys working directly with end users and solving technology issues in real time. You'll support clinical and administrative staff, troubleshoot a variety of hardware and software problems, and serve as a trusted local IT resource across multiple sites.

Reliable transportation is required, as travel between locations will be part of the role.

What You'll Be Doing

• Provide onsite IT support for clinic and office staff
• Troubleshoot hardware, software, printer, and workstation issues
• Support nurses, physicians, and administrative teams with day-to-day technology needs
• Resolve support tickets and document solutions appropriately
• Install, configure, and replace end-user devices and equipment
• Travel between local facilities to provide technical support when needed
• Support user onboarding, equipment setup, and general desktop support activities

What We're Looking For

• 3+ years of IT Support, Desktop Support, or Help Desk experience
• Experience providing hands-on support directly to end users
• Familiarity with ticketing systems such as ServiceNow
• Strong troubleshooting skills across hardware, software, and operating systems
• Excellent customer service and communication skills
• Reliable transportation for travel between sites
• Strong attention to detail and ability to manage multiple priorities

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.