IT Support Specialist

Hope Center Ministries; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Hope Center Ministries in Oklahoma City, OK is seeking an IT Support Specialist to provide day-to-day technical support for staff at the Central Support Office. You will assist the Chief Technology Officer and help ensure reliable systems and access across the organization.

Responsibilities include provisioning and deprovisioning accounts and equipment, deploying and maintaining computers, and managing IT assets. Excellent communication and customer-service skills are essential.

Qualifications

• Strong technical aptitude and troubleshooting skills.
• Working knowledge of macOS, Windows, and Microsoft 365.
• Excellent communication and customer-service abilities.

Responsibilities

• Provide Tier 1 and Tier 2 support for macOS and Windows devices and peripherals.
• Troubleshoot Microsoft 365, email, and productivity apps.
• Perform password resets, account creation, and access changes.
• Assist with onboarding, offboarding, and provisioning accounts and equipment.
• Configure, deploy, and maintain computers and tech equipment.
• Maintain IT asset and inventory records with lifecycle status.
• Respond to support requests and document resolutions; escalate complex issues.
• Assist with deployment, updates, system configuration, and IT standards.
• Provide direct support to the CTO on projects and documentation.
• Assist with special projects and other IT/administrative duties as assigned.

Skills

macOS

Windows

Microsoft 365

Communication

Customer service

Tools

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Full Time Central Support Office, Oklahoma City, OK, US

Job Title:IT Support Assistant

Department: Information Technology

Reports to:Chief Technology Officer

Position Summary

The IT Support Assistant provides day-to-day technical support to Hope Center Ministries staff while also serving as a direct technical and administrative support resource to the Chief Technology Officer (CTO). This position assists with maintaining reliable technology operations across the organization and helps ensure employees have the systems, equipment, and access necessary to perform their roles effectively.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for macOS and Windows computers, mobile devices, peripherals, and related technology.
• Troubleshoot and support Microsoft 365, email, productivity applications, and other organizational systems.
• Perform password resets, account creation, access changes, and basic identity/access management tasks.
• Assist with employee onboarding, offboarding, and position changes, including provisioning and deprovisioning accounts, applications, and equipment.
• Configure, deploy, maintain, and troubleshoot computers and other technology equipment.
• Maintain accurate IT asset and inventory records, including assignment, location, status, and lifecycle of organizational technology.
• Respond to employee support requests, document issues and resolutions, and escalation complex technical problems when appropriate.
• Assist with application deployment, software updates, system configuration, and implementation of IT standards and procedures.
• Provide direct support to the CTO, including assistance with technology projects, research, documentation, system administration, coordination, reporting, and other departmental priorities.
• Assist with special projects and perform other IT or administrative duties as assigned by the CTO.

Qualifications: Strong technical aptitude and troubleshooting skills; working knowledge of macOS, Windows, Microsoft 365, and common business technology; excellent communication and customer-service skills; ability to maintain confidentiality; strong organizational skills and attention to detail; and the ability to independently prioritize and manage multiple requests in a fast-paced environment.