IT Support Specialist (Central Ministry)

Northway; Northern (KY); Hybrid; USD 18,000 - 24,000; Part time

Benefits offered by this job

Paid time off

Retirement savings plan

Job summary

North Way Christian Community is seeking a part-time IT Support Specialist (20 hrs/wk) for our multi-site church. The role triages tickets, troubleshoots hardware/software, and supports IT services to end users.

This position requires flexible hours, including nights and weekends, with travel to various church locations. A minimum of 4 years in IT support is expected, plus proficiency in Microsoft 365/Azure, and relevant certifications are a plus.

Qualifications

• Minimum 4 years of IT support or help desk experience.
• Proficiency with Microsoft 365, Azure and related cloud tech; able to learn new SaaS products.
• Experience with ticketing systems and cybersecurity platforms.
• Familiarity with hardware, software and network troubleshooting.
• Strong ability to troubleshoot both Mac and PC environments.
• Ability to work with technical and non-technical users.
• Clear background checks and valid driver’s license.

Responsibilities

• Triage incoming IT support tickets and provide timely resolution.
• Troubleshoot issues across hardware, software, and network platforms.
• Ensure high levels of customer service and end-user support.
• Collaborate with IT team across multiple church locations.
• Travel to different church locations as needed.

Skills

IT support

Customer service

Communication

Teamwork

Problem solving

Education

Bachelor’s degree in IT or CS

CompTIA A+

ITIL

Tools

Microsoft 365

Azure

SaaS products

Ticketing systems

Cybersecurity platforms

Mac & PC troubleshooting

Job description

JOB DESCRIPTION

North Way Christian Community is seeking a part-time (20 hrs/wk) IT Support Specialist for our multi-site church. This position will be a key member of our IT team responsible for providing top-tier support across all of our locations. This individual will triage incoming support tickets, troubleshoot issues with a variety of hardware and software platforms, and play a pivotal role in the smooth operation of IT services, ensuring high levels of customer service and technical support to end users.
This role will require flexible working hours including occasional nights and weekends, evenings, and holidays based on organizational needs and events. Travel to different church locations will be required.

QUALIFICATIONS

Fundamental qualifications for all applicants include a growing relationship with God, a desire to impact the world with the love and message of Jesus Christ, a discerned calling into this position, and the willingness to regularly attend and participate in North Way worship services and ministry activities.

Required qualifications for this position include:

• Minimum of 4 years of experience in IT support or help desk technician role

• Proficiency in Microsoft 365, Azure, and related cloud technologies and comfortable working or learning new SaaS products

• Experience with ticketing systems and cybersecurity platforms

• Familiarity with software, hardware and network troubleshooting

• Deeply familiar with troubleshooting both Mac and PC based systems

• Ability to work effectively with technical & non-technical users

• Ability to obtain necessary clearances and background checks, and a valid Driver’s License and clean driving record

• Demonstrated ability to maintain confidential information

Preferred qualifications include:

• Bachelor’s degree in IT, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, ITIL) are a plus

• Experience working in a multi-location or decentralized organization setting

• Experience in a church or nonprofit environment

• Experience in IT training and creating educational content

• Experience with security, camera, and door access systems is a plus

• Cyber Security training or experience preferred

In addition, the professional qualities for this position are ministry-minded, organized, team-player, clear communicator, and servant leader.

BENEFITS

North Way Christian Community offers paid time off and a retirement savings plan.