IT Support Specialist

Talentify; Norwalk (CT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Priceline is seeking an IT Support Specialist to lead advanced endpoint and collaboration technology support in a hybrid environment. You will work with executive stakeholders and coordinate with internal teams and vendors to ensure reliable services.

You will own complex issues, provide high-touch support, and help improve onboarding, provisioning, and documentation for core productivity tools across the Corporate IT ecosystem.

Qualifications

• Significant hands-on experience in IT support and endpoint operations.
• Experience supporting executive and VIP stakeholders.
• Ability to coordinate across multiple teams and vendors.

Responsibilities

• Lead complex IT support initiatives involving endpoint deployments and device migrations.
• Own advanced troubleshooting for conference rooms, display, and collaboration tech issues.
• Serve as a senior escalation point for hardware, room systems, and productivity tools.
• Provide white-glove support to executives and high-visibility meetings and events.
• Support onboarding, access, and provisioning workflows with laptop builds and MFA enrollment.
• Deliver end-user enablement through guides, documentation, and training.
• Coordinate hands-on work across local and remote stakeholders to keep projects moving.
• Identify opportunities to standardize processes and improve operational efficiency.

Skills

Senior IT support

Endpoint operations

VIP support

Cross-functional coordination

Communication

Tools

Google Workspace

Zoom

Zoom Rooms

Slack

Jira

Confluence

Okta

Job description

This role is eligible for our hybrid work model: Two days in-office.

IT Support Specialist

Our Corporate IT team keeps Priceline employees productive by delivering reliable endpoint support, collaboration technology, and office technology operations across critical workflows. This role is designed as a senior individual contributor position for someone who can independently lead technical support efforts, coordinate cross-functional issue resolution, and raise the bar on service quality across device, room, and access-related operations.

Why this job’s a big deal:

As an IT Support Specialist, you’ll play a critical role in ensuring Priceline employees have the technology, tools, and support they need to work effectively. You’ll take ownership of complex technical issues across endpoint devices, collaboration technology, conference rooms, access, and employee productivity platforms.

This role goes beyond traditional ticket-based support. You’ll lead technical support initiatives, coordinate work across internal teams and external vendors, troubleshoot high-impact issues, and identify opportunities to improve the reliability and scalability of Corporate IT services.

You’ll also provide high-touch support to executive and VIP stakeholders, bringing strong technical judgment, urgency, discretion, and a service-oriented approach to high-visibility situations.

In this role you will get to:

• Lead complex IT support initiatives involving endpoint deployments, device swaps, office technology migrations, and employee readiness activities, coordinating internal stakeholders and external vendors to ensure smooth execution.
• Own advanced troubleshooting and remediation for conference room, Zoom Room, display, and collaboration technology issues, with a focus on restoring service quickly, identifying repeatable fixes, and improving long-term reliability.
• Serve as a senior escalation point for employee-facing IT issues across hardware, room systems, peripherals, workstation readiness, Google Workspace, and collaboration tooling.
• Provide white-glove support to C-level executives, executive assistants, and other VIP stakeholders, including urgent issues, high-visibility meetings, and critical events.
• Support and improve onboarding, access, and provisioning workflows by partnering with internal operations teams on laptop builds, application access, MFA enrollment, and related user enablement processes.
• Deliver end-user enablement by creating clear support guidance, process documentation, and practical training for common tools and workflows.
• Coordinate hands‑on technical work across local support coverage and remote stakeholders, ensuring projects move forward even when dependencies span multiple teams or vendors.
• Identify opportunities to standardize support processes, improve documentation, and increase operational efficiency across Corporate IT services and collaboration environments.
• Partner with internal teams and vendors to troubleshoot and resolve issues across endpoint, identity, collaboration, and office technology environments.
• Help improve the stability and scalability of employee technology services through proactive problem‑solving, process improvement, and knowledge sharing.

Who you are:

• You have significant hands‑on experience in IT support, endpoint operations, and employee technology services.
• You are comfortable owning technical issues end‑to‑end, from intake and diagnosis through coordination, remediation, communication, and follow‑through.
• You have experience supporting collaboration technologies, including conference room systems, displays, peripherals, meeting room platforms, and core productivity tools.
• You are confident in supporting or escalating issues across platforms such as Google Workspace, Zoom, Zoom Rooms, Slack, Jira, Confluence, Okta, and related employee productivity services.
• You can manage technical work across multiple parties, including vendors, internal support teams, engineering partners, executive assistants, and business stakeholders.
• You bring sound judgment, urgency, discretion, and a strong service mindset to employee‑facing technology support.
• You are proactive about improving repeatable workflows rather than only reacting to tickets and individual incidents.
• You communicate clearly, document thoroughly, and can translate technical issues into practical guidance for end users.
• You are comfortable operating in