IT Support Specialist

Laddoniamo; Northern (KY); Hybrid; USD 21,000 - 34,000; Part time

Job summary

City of Laddonia seeks a part-time IT Support Specialist to assist end-users and maintain city IT systems. Responsibilities include remote and in-person support, hardware setup, imaging, OS deployment, and account provisioning in Active Directory.

The role also covers configuring email, VPN, Wi‑Fi, printers, managing asset inventory, creating SOPs, and updating the city website and social media. 1–3 years’ experience with Windows 10/11, Microsoft 365, AD, and networking is expected; ability to

Qualifications

• 1–3 years in IT support or help desk preferred.
• Strong understanding of Windows 10/11, PC hardware diagnostics, and Microsoft 365.
• Familiarity with Active Directory, basic networking (VPN, Wi‑Fi), and endpoint security tools.
• Excellent problem-solving and written/verbal communication skills.
• Capable of passing a background check.
• High school diploma/GED and valid state driver’s license required.
• Ability to lift and install standard IT equipment (up to 25–50 lbs).

Responsibilities

• Provide technical support for end-users via remote tools and in-person assistance.
• Manage hardware setup, device imaging, and OS deployment across Windows and mobile platforms.
• Support onboarding and offboarding workflows, including AD provisioning.
• Configure and support email, VPN, Wi‑Fi, and printers.
• Maintain hardware and software asset inventory and lifecycle tracking.
• Create and update SOPs and knowledge base articles for the team.
• Maintain the city’s website and social media presence.

Skills

Windows OS

Active Directory

Microsoft 365

VPN/Wi‑Fi basics

Hardware troubleshooting

Communication skills

Driver's license

Education

High school diploma/GED

Job description

The City of Laddonia is now accepting applications for a part-time IT Support Specialist.

Responsibilities (include, but are not limited to the following):

• Provide technical support for end-users via remote tools, and in-person assistance.
• Manage hardware setup, device imaging, and OS deployment across Windows, and mobile platforms.
• Support onboarding and offboarding workflows, including account provisioning in Active Directory.
• Configure and support email, VPN, and Wi‑Fi, printers.
• Maintain hardware and software asset inventory, ensuring accurate tracking and lifecycle management.
• Create and update Standard Operating Procedures (SOPs) and knowledge base articles for the team.
• Maintain the cities website and presence on social media platforms.

Knowledge, Abilities, and Skills:

• 1–3 years in an IT support or help desk role preferred.
• Strong understanding of Windows 10/11, PC hardware diagnostics, and Microsoft 365.
• Familiarity with Active Directory, basic networking (VPN, Wi‑Fi), and endpoint security tools.
• Excellent problem-solving, analytical abilities, and strong verbal and written communication skills.
• Capable of successfully passing a background check.
• Possess a high school diploma/GED.
• Possess a valid state driver’s license.
• Ability to lift, move, and install standard IT equipment (up to 25-50 lbs).

Salary based upon experience.