IT Support Specialist

Serenity Home Health Care Agency LLC; Niles (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Niles, IL is seeking an IT Support Specialist to provide frontline technical assistance to staff and ensure reliable operation of computer systems, networks, and software.

The role involves troubleshooting hardware/software issues, assisting with system upgrades, and enforcing IT security protocols in a home health care setting. Strong communication and customer service skills are essential.

Qualifications

• Associate or Bachelor's degree in IT/CS or related field.
• 2+ years IT support experience, preferably in healthcare.

Responsibilities

• Provide first-line IT support to staff via phone, email, or in-person.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Coordinate with IT Vendor on complex troubleshooting and set up workstations.
• Monitor IT infrastructure, manage user accounts, backups, and security.

Skills

Problem solving

Communication

Customer service

Education

Associate or Bachelor's degree in IT/CS

Tools

Windows OS

Microsoft 365

Networking basics

EHR/EMR systems (Homecare Homebase, ClearCare, AxisCare)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Full Time Niles, IL, US

3 days ago Requisition ID: 1085

Salary Range: $20.00 To $25.00 Hourly

Job Summary

The IT Support Specialist will provide technical assistance and support to staff at our home care company, ensuring smooth operation of computer systems, networks, and software applications. This role involves troubleshooting hardware and software issues, assisting with system upgrades, and maintaining IT security protocols to support the company's mission of delivering high-quality home care.

Key Responsibilities

1.Technical Support & Troubleshooting:

• -Provide first-line IT support to office staff via phone, email, or in-person.
• -Diagnose and resolve hardware, software, network, and peripheral issues (computers, printers, mobile devices, etc.).
• -Coordinate with IT Vendor on complex troubleshooting when needed.
• -Assist with setup, configuration, and maintenance of workstations, laptops, printers, and security cameras.

2.System & Network Maintenance:

• -Monitor and coordinate with IT Vendor on IT infrastructure, including servers, routers, and firewalls.
• -Assist with user account management (Google Workspace, Office 365, EHR/EMR systems).
• -Standardize systems and processes for scaling operations.
• -Ensure data backups and disaster recovery processes are functional.

3.Security & Compliance:

• -Enforce IT security policies to protect sensitive patient and company data (HIPAA compliance knowledge preferred).
• -Assist with cybersecurity measures, including antivirus updates and phishing prevention.
• -Oversee/coordinate audits of system security and coordinate with 3rd party vendors when necessary.

4.Documentation & Process Improvement:

• -Recommend improvements to IT systems and workflows.

Qualifications & Skills

• Education: Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Experience: 2+ years in IT support, preferably in healthcare or home care.

Technical Skills

• Proficiency in Windows OS, Microsoft 365, and basic networking.
• Familiarity with EHR/EMR systems (e.g., Homecare Homebase, ClearCare, AxisCare) is a plus.
• Knowledge of HIPAA compliance and healthcare IT is preferred.

Soft Skills

• Strong problem solving and communication skills.
• Ability to explain technical concepts to nontechnical users.
• Customer service oriented with patience and professionalism.