IT Support Specialist

RiseMe; New York (NY); On-site; USD 82,656,000 - 96,432,000; Full time

Benefits offered by this job

Health Insurance (Day 1)

Dental Insurance

Vision Insurance

Life Insurance

Short & Long-Term Disability

401(k) Plan

Generous PTO

Job summary

New York Cancer & Blood Specialists is seeking an IT Support Specialist – Service Desk & Field Support to empower clinicians and staff across NYCBS locations. This onsite Brooklyn-based role focuses on end-user support, equipment imaging, and timely ticket resolution.

Ideal candidates have 1.5+ years of IT support, strong AD and networking basics, and excellent customer service. Travel across NYCBS sites is required; a valid driver’s license is needed.

Qualifications

• 1.5+ years of IT support experience in help desk or service desk.
• Strong troubleshooting across hardware, software, and networking basics.
• Experience with Active Directory and user account management.
• Excellent communication and customer-focused service.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide first and second-level IT support via phone, remote, and on-site.
• Troubleshoot hardware, software, and network issues on devices.
• Log and manage tickets in ServiceNow with proper documentation.
• Assist onboarding/offboarding, including account setup and hardware.
• Image, setup, maintain, and upgrade end-user devices.
• Escalate complex issues to appropriate IT teams.
• Travel between NYCBS sites for on-site support.
• Maintain internal documentation and knowledge base.

Skills

Troubleshooting

Active Directory

Customer service

Multitasking

Communication

Education

Bachelor’s degree or equivalent experience

CompTIA A+ or Network+ certification

Tools

ServiceNow

Job description

Why Join Our Team?

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.

If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!

Job Description:

IT Support Specialist – Service Desk & Field Support
Location: Brooklyn, NY
Organization: New York Cancer & Blood Specialists

Why Join Us?

At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.

In This Role, You Will:

• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance
• Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals
• Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation
• Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment
• Perform imaging, setup, maintenance, and upgrades of end-user devices
• Escalate complex or recurring issues to appropriate IT teams
• Travel between NYCBS sites to provide onsite support for clinical and administrative teams
• Maintain and contribute to internal documentation and knowledge base resources

We Require:

• 1.5+ years of experience in IT support, help desk, or service desk environment
• Strong troubleshooting skills across hardware, software, and basic networking
• Working knowledge of Active Directory
• Excellent communication and interpersonal skills with a customer-focused approach
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications:

• Experience with ITSM tools (ServiceNow preferred)
• CompTIA A+, Network+, or equivalent certification
• Experience in healthcare IT or supporting clinical applications
• Bachelor’s degree or equivalent experience

Working Conditions:

• Onsite role based in Yorktown, NY
• Local travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)
• Participation in on-call rotation, including weekends and after-hours support
• Ability to lift and move equipment up to 50 lbs
• Schedule: Monday – Friday with additional weekend/project work as needed

Compensation & Benefits:

• Salary: Starting at $30.00/hour
• Benefits Include:
  • Health Insurance (Day 1)
  • Dental, Vision, Life Insurance
  • Short & Long-Term Disability
  • 401(k) Plan
  • Generous PTO