IT Support Specialist

6sense; Oregon; Remote; USD 74,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401K matching program

Paid holidays

Self-care days

Stock options

PTO

Job summary

6sense is seeking an IT Support Specialist to deliver world‑class IT support for a global, remote‑first workforce. You’ll handle end‑user support, administer modern workplace tech, identity systems, and AI platforms, while driving automation and process improvements.

You’ll manage onboarding/offboarding, device management, and SaaS platforms like Microsoft 365, Teams, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato, with a focus on security and scalable solutions that boost

Qualifications

• 3+ years of IT Support or related experience.
• Experience with macOS and Windows environments.
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM.
• Strong troubleshooting and customer service skills.
• Experience in a remote-first environment.
• Basic scripting or automation (PowerShell, Bash, Python, Workato).
• Interest in AI technologies like Copilot and Claude.

Responsibilities

• Provide Tier 1 and 2 IT support via tickets, chat, email, and remote sessions.
• Support macOS and Windows environments and key collaboration tools.
• Manage onboarding, offboarding, access requests, and role changes.
• Administer identity services (Okta, Entra ID, SSO, MFA).
• Manage SaaS platforms (Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude, Workato).
• Deploy and maintain endpoints with Intune and related tools.
• Maintain asset inventory and device lifecycle.
• Support AI technologies and promote responsible AI practices.
• Develop scripts and automations to reduce manual effort.
• Create and maintain documentation and SOPs.

Skills

IT Support

Help Desk

End User Computing

macOS

Windows

Microsoft 365

Teams

Slack

Zoom

Identity management

Okta

Entra ID

MFA

Intune

Iru

CrowdStrike

Workato

SaaS platforms

Tools

Intune

Iru

CrowdStrike

Okta

Entra ID

Workato

Job description

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

IT Support Specialist

About the Role

6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world‑class IT support. This role combines hands‑on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.

You’ll support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We’re looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive.

What You’ll Do

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity‑related services.
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
• Maintain accurate asset inventory and device lifecycle management.
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.

What We’re Looking For

• 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing.
• Experience supporting macOS and Windows environments.
• Hands‑on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
• Strong troubleshooting, communication, and customer service skills.
• Experience working in a fast‑paced, remote‑first environment.
• Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools.
• Interest in AI technologies such as Microsoft Copilot and Claude.
• Strong attention to detail, ownership, and a continuous improvement mindset.

Bonus Points

• Experience administering Okta, Entra ID, Intune, or Iru.
• Experience with Workato or workflow automation platforms.
• Experience supporting AI platforms and governance practices.
• ITIL, Okta, Microsoft, Apple, or security‑related certifications.
• Experience supporting executive stakeholders and globally distributed teams.

Success in This Role

You’ll thrive in this role if you're customer-obsessed, highly organized, technically curious, and motivated to improve how IT services are delivered. Success will be measured through service quality, SLA performance, knowledge sharing, asset management accuracy, and contributions to automation and process improvement.

Base Salary Range: $73,577.25 - $103,913.30. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self‑care days, and paid time off (PTO). #Li-remote

Full‑time employees can take advantage of health coverage, paid parental leave, generous paid time‑off and holidays, quarterly self‑care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well‑being is also top of mind for us. We host quarterly wellness education sessions to encourage self‑care and personal growth. From wellness days to ERG‑hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Aff…? If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in 6sense’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.