IT Support Specialist

Holland & Knight LLP; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) and profit sharing

Paid holidays and time off

Job summary

Holland & Knight LLP is seeking an IT Support Specialist for their New York office. The role involves supporting all IT infrastructure including PCs, phones, and AV equipment, while collaborating with team members. Ideal candidates will have over 3 years of technical support experience along with a Bachelor’s degree and relevant IT certifications. The position offers comprehensive benefits including medical, dental, and retirement plans, making it an attractive opportunity for individuals who thrive in a collaborative environment.

Qualifications

• 3+ years in a corporate environment.
• Strong troubleshooting skills for various IT equipment.
• Ability to travel for business and work at different sites.

Responsibilities

• Support all PCs, phones, and IT infrastructure in the office.
• Document work thoroughly in the IT incident ticketing system.
• Provide technical support during events and conferences.

Skills

Technical Support Experience

Customer Service Orientation

Network Troubleshooting

Communication Skills

Education

Bachelor’s degree

IT Certifications (ITIL Foundations, A+, etc…)

Tools

Microsoft Windows 10

Cisco VoIP Systems

Zoom

Microsoft Teams

ServiceNow

Job description

This position is based in our New York office.

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on‑site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.

Key Responsibilities Include

• Support all PCs, phones, IT peripherals and IT infrastructure in the office
• Document work in IT incident ticketing system thoroughly
• Provide support to incidents that are escalated from IT Technicians or the Service Desk
• Provide technical support during events, conferences and meetings, on site and off site as needed
• Support office administration activities, projects and priorities as assigned
• Participate with internal IT groups during projects and activities
• Respond to power, HVAC, network and other outages, planned and unplanned in the office
• Special projects and duties as assigned

Qualifications

• 3+ years Corporate Environment
• 3+ years Technical Support Experience
• Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
• Experience supporting and troubleshooting web conferencing – especially Zoom and Microsoft Teams
• Experience using and supporting Apple and Android mobile devices and OSes
• Experience configuring and supporting printers and multifunction devices
• Experience using ServiceNow to log IT Incidents
• Network troubleshooting knowledge
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
• Experience supporting and troubleshooting audio-visual equipment
• Strong customer service orientation, with a can‑do attitude and follow‑through skills
• Possess analytical and problem solving skills
• Work well with others in a team environment requiring minimal supervision
• Strong overall written and oral communication skills
• Ability to effectively contribute to project documentation
• Ability to contribute and positively impact internal specialty support team or a major project
• Capable of traveling for business and working in different H&K sites independently
• Capable of lifting and moving equipment weighing as much as 50 lbs.
• Ability to work onsite at H&K offices

Minimum Education

• Bachelor’s degree
• IT Certifications (ITIL Foundations, A+, etc…) or demonstrated equivalent experience

Benefits

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax‑advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.