IT Specialist

Hidden Jobs; United States; Remote; USD 52,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

HSA

Disability

Life and AD&D

Paid family leave

PTO

Job summary

doma is seeking an early‑career IT support specialist to provide responsive Tier 1 help across a hybrid Windows and macOS environment. This contract, 40‑hour week, offers structured training, hands‑on mentoring, and exposure to IT operations and cybersecurity.

You will be the first contact via Freshservice, email, Teams, and phone, troubleshoot hardware/software issues, assist Tier 2 under guidance, and support onboarding and access management while contributing to auditable records.

Qualifications

• Approximately one to two years of relevant IT support experience.
• Working knowledge of Windows and macOS troubleshooting, Microsoft 365, VPN, Wi‑Fi, DNS, and remote access.
• Awareness of ITIL practices and foundational security concepts such as least privilege, MFA, and phishing prevention.
• Strong customer‑service instincts with discretion to support executives and users handling sensitive information.

Responsibilities

• Serve as the first point of contact for IT requests and incidents through Freshservice, email, Microsoft Teams, and phone.
• Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows and macOS devices, Microsoft 365, connectivity, VPN, and access.
• Assist with selected Tier 2 issues under guidance, documenting diagnosis and outcome.
• Support onboarding and offboarding by preparing devices, coordinating account creation, enrolling multifactor authentication, handling asset recovery, and tracking equipment in Snipe-IT.
• Fulfill access requests such as password resets, MFA enrollment, mailbox permissions, and group membership changes, escalating high-impact or security-sensitive issues through defined paths.
• Record troubleshooting steps in the ITSM, contribute knowledge articles and FAQs, and partner with HR and IT leadership to keep access records auditable.

Skills

Windows troubleshooting

macOS troubleshooting

Microsoft 365

VPN

Wi-Fi

DNS

remote access

Education

CompTIA A+

ITIL Foundation

Security+

Tools

Freshservice

Snipe-IT

Microsoft 365

Job description

Role overview

Provide responsive, thoughtful Tier 1 IT support to employees across a hybrid Windows and macOS environment while building a foundation for growth into IT operations and information security. This is a contract, 40-hour-per-week role designed for an early-career technologist with roughly one to two years of experience who wants structured training, hands‑on mentoring, and exposure to both IT operations and cybersecurity.

Responsibilities

• Serve as the first point of contact for IT requests and incidents through Freshservice, email, Microsoft Teams, and phone.
• Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows and macOS devices, Microsoft 365, connectivity, VPN, and access.
• Assist with selected Tier 2 issues under guidance, documenting diagnosis and outcome.
• Support onboarding and offboarding by preparing devices, coordinating account creation, enrolling multifactor authentication, handling asset recovery, and tracking equipment in Snipe-IT.
• Fulfill access requests such as password resets, MFA enrollment, mailbox permissions, and group membership changes, escalating high-impact or security-sensitive issues through defined paths.
• Record troubleshooting steps in the ITSM, contribute knowledge articles and FAQs, and partner with HR and IT leadership to keep access records auditable.

Requirements

• Approximately one to two years of relevant IT support experience.
• Working knowledge of Windows and macOS troubleshooting, Microsoft 365, VPN, Wi‑Fi, DNS, and remote access.
• Awareness of ITIL practices and foundational security concepts such as least privilege, MFA, and phishing prevention.
• Strong customer‑service instincts with the discretion to support executives and users handling sensitive information.
• CompTIA A+, ITIL Foundation, an entry‑level security certification such as Security+, or active pursuit of a relevant certification.

Nice to have

• Interest in cross‑training with cybersecurity teams and learning AI‑enabled automation tools.

Benefits and work setup

• Contract role at $25–$27.50 per hour for 40 hours per week; full‑time benefits listed (medical, dental, vision, 401(k) with match, HSA, disability, life and AD&D, paid family leave, PTO) apply to eligible FTE positions rather than this contract.