IT Support Specialist

ForTheVeteran; Nashville (TN); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Two weeks PTO after 90 days

Health insurance

Dental insurance

Vision insurance

Professional development

Comprehensive training and ongoing 지원

Remote work environment

Job summary

ForTheVeteran is seeking an entry-level IT Support Specialist to be the first point of contact for our remote team. You will handle help desk tickets, troubleshoot PC and desktop issues, and ensure our veterans-focused team stays productive and secure.

You’ll support Windows 10/11, Microsoft 365, and device management tools, with a focus on clear communication and timely issue resolution. Fully remote position with comprehensive onboarding and ongoing training.

Qualifications

• Entry-level role with emphasis on responsiveness and clear communication.
• Experience in help desk or IT support preferred; relevant coursework or certifications considered.
• Familiarity with Windows OS, PC hardware, and Microsoft 365.

Responsibilities

• Serve as the first point of contact for employee technology requests via help desk, email, chat, and phone.
• Log, prioritize, and resolve support tickets; keep users updated through resolution.
• Troubleshoot PC and desktop hardware, software, OS, and peripherals for remote employees.
• Manage user accounts, password resets, access requests, and MFA.
• Install, update, and patch software to keep devices secure and current.
• Escalate complex issues and ensure follow-up with employees until resolved.

Skills

Help desk

IT support

Windows OS

Microsoft 365

Communication

Remote work

Tools

Intune/Autopilot

MDT/SCCM

Job description

Nashville, United States

Please note: due to current hiring restrictions, we can only consider candidates residing in the following states — AL, FL, GA, IN, KS, KY, MI, NC, OH, OK, SC, TN, TX.

Our Core Values

• Be a lifelong learner.
  
• Commitment to the veteran's best interest.
  
• Solve tomorrow's problems today .
  
• Build mutual trust.
  
• Go the extra mile.
  
• No one is just a number.
  
• Attitude is everything.
  

Summary

Are you the person everyone calls when their computer acts up, and do you actually enjoy fixing it? ForTheVeteran is looking for a responsive, dependable IT Support Specialist to be the first point of contact for our team's technology needs. You'll work help desk tickets, troubleshoot PC and desktop issues, and keep our fully remote team up and running so they can stay focused on serving veterans. This is an entry-level role for someone who takes ownership, communicates clearly, and follows every issue through to resolution.

Essential Duties and Responsibilities

• Serve as the first point of contact for employee technology requests, responding promptly through the help desk ticketing system, email, chat, and phone.
  
• Log, prioritize, track, and resolve support tickets, keeping employees updated on status and documenting each step through resolution.
  
• Troubleshoot and resolve PC and desktop hardware, software, operating system, and peripheral issues for remote employees, using remote support tools.
  
• Manage user account support, including password resets, access requests, and multi-factor authentication.
  
• Install, update, and patch software and applications to keep company devices secure and current.
  
• Escalate complex issues to the appropriate resource while staying accountable for follow-up with the employee until the issue is resolved.
  
• Create and maintain how-to guides, FAQs, and troubleshooting documentation so employees can solve common issues on their own.
  
• Protect the confidentiality of company and veteran information by following security best practices and data-handling policies.
  
• Maintain an accurate inventory of company hardware, software licenses, and device assignments.
  
• Set up, configure, and deploy laptops and equipment for new hires, and recover and redeploy equipment from departing employees in coordination with HR.
  
• Own and run the company's PC imaging and rebuild process, including building and maintaining standard images, reimaging and rebuilding devices, and preparing equipment for redeployment.
  
• Open support requests with vendors and follow them to resolution.
  
• Other duties as assigned.
  

Requirements

• This is an entry-level role. We value responsiveness, communication, and a willingness to learn as much as technical experience.
  
• Previous experience in help desk, IT support, desktop support, or a related technical role preferred; relevant coursework or certifications (such as CompTIA A+) are also considered.
  
• Working knowledge of Windows operating systems, PC hardware, and common business software such as Microsoft 365.
  
• Highly responsive, with a sense of urgency and consistent follow-through on every request.
  
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly and patiently to non-technical users.
  
• Accountable and dependable: you take ownership of issues and see them through to resolution.
  
• Trustworthy and discreet when handling sensitive company and veteran information.
  
• Strong organizational skills and attention to detail, with the ability to manage multiple tickets and priorities at once.
  
• Comfortable working in a fully remote environment, with access to reliable internet and a quiet, designated workspace.
  
• Ability to successfully pass a criminal background check.
  
• Bonus: Hands‐on experience rebuilding PCs and with PC imaging and deployment tools (such as Microsoft Intune/Autopilot, MDT, SCCM, or similar).
  
• Bonus: Familiarity with help desk ticketing systems and remote support tools.
  
• Full-time, fully remote position
  
• Two weeks of paid time off available for use after 90 days , with additional PTO accruing over tenure with the company
  
• Health/Dental/Vision insurance benefits available upon start
  
• Opportunities for professional development and advancement in a fast-growing company
  
• Comprehensive training and ongoing support
  
• Meaningful work that makes a difference in the lives of disabled veterans
  

Schedule & Pay Rate

This is a full-time, remote position. Standard hours are 8 a.m.–5 p.m., with occasional flexibility as needed. Compensation is $50,000–$55,000, based on experience.