IT Support Specialist

Bluegrass Stream LLC; Mount Pleasant (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Bluegrass Stream LLC provides IT support for data-driven fundraising platforms, resolving incidents and maintaining system uptime for donor communications and analytics tools.

The role emphasizes performing basic database queries, troubleshooting integrations, and escalating complex issues while updating documentation. You will collaborate with cross-functional teams to meet SLAs in a fast-paced, mission-focused environment.

Qualifications

• Strong troubleshooting and technical support skills.
• Experience with database queries and system integrations.
• Excellent communication and collaboration abilities.
• Ability to adapt in a dynamic, mission-focused setting.

Responsibilities

• Monitor systems and resolve incidents to ensure optimal performance.
• Manage support tickets and maintain system uptime for donor communication and analytics tools.
• Perform basic database queries and troubleshoot integrations.
• Escalate complex issues and update documentation regularly.
• Collaborate with cross-functional teams to meet SLAs and enhance processes.
• Support secure and reliable campaign execution in a fast-paced environment.

Skills

Troubleshooting

Technical support

Database queries

Communication

Team collaboration

Job description

IT Support Specialist providing technical support for data-driven fundraising platforms.

Responsibilities

• Monitor systems and resolve incidents to ensure optimal performance.
• Manage support tickets and maintain system uptime for donor communication and analytics tools.
• Perform basic database queries and troubleshoot integrations.
• Escalate complex issues and update documentation regularly.
• Collaborate with cross-functional teams to meet SLAs and enhance processes.
• Support secure and reliable campaign execution in a fast-paced environment.

Qualifications & Skills

• Strong troubleshooting and technical support skills.
• Experience with database queries and system integrations.
• Excellent communication and collaboration abilities.
• Ability to adapt in a dynamic, mission-focused setting.