IT Support Specialist

DonorConnect; Murray (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

DonorConnect in Murray, UT is seeking a full-time IT Support Specialist to join our team. You will be the first point of contact for hardware and software issues, assist with Windows and Office 365 support, and help maintain printers, phones, and conference room tech.

You will document problem resolutions, analyze logs, and ensure timely and accurate responses while upholding our I CARE+ values of integrity, collaboration, accountability, respect, and expertise.

Qualifications

• Associate's degree in Information Technology or similar field preferred.
• 1-2 years experience in a similar position.
• Ability to communicate technical information to non-technical personnel; Windows and Office 365 support.

Responsibilities

• Provide first level IT support for hardware and software issues.
• Install software and hardware as needed and move/maintain workstations and peripherals.
• Analyze logs and document problem resolution processes; ensure timely resolution.
• Support for hybrid workforce solutions and conference room technology.

Skills

Communication skills

Troubleshooting

Documentation

Windows support

Conference room tech

Network basics

Education

Associate's degree in Information Technology or similar field preferred

Tools

Office 365

Microsoft Office

Job description

DonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in helpdesk or desktop support. If you enjoy working with tech and with people,

DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes to be used for life‑saving transplants. Our employees help save and heal lives! We offer an attractive salary designed to attract and retain qualified individuals.

Working as an IT Specialist for DonorConnect will give you the opportunity to do lots of different things. You will assist our Manager of Information Technology with the day‑to‑day operations of our IT program. You will be the go‑to for any first level IT support issues including hardware and software troubleshooting, fixing network issues, operating system errors, printing, and account access issues. You will install software and hardware as necessary, help move and change computer workstations, printers, phones, conference rooms, and other peripheral devices. You will analyze logs and identify potential issues. As the IT Specialist you document, track, and monitor our problem resolution process and ensure that user requests are completed accurately and on time. Finally, we at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect, and expertise.

Training/Education/Certification

MINIMUM QUALIFICATIONS

• Associate's degree in Information Technology or similar eld preferred, and/or equivalent combination of education and relevant work experience

Experience Required

• 1-2 years experience in a similar position.

Knowledge/Skills/Abilities

• Ability to communicate technical information to non-technical personnel
• Ability to learn and support new systems and applications
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills
• Support on operating systems, such as Windows
• Support on a wide range of applications, including Office 365 and Microsoft Office
• Support for conference room/hybrid workforce solutions
• Support for various phone and voice applications
• Prolonged periods sitting at a desk and working on a computer
• Must be able to move up to 10 pounds at times with or without reasonable accommodation
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing

*DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!*

Must be able to pass a comprehensive background check and drug screen.