IT Support Specialist

O2 Technologies,Inc

Moreno Valley (CA)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

O2 Technologies,Inc. is seeking an IT Support Specialist to deliver end-user technical support across Windows, macOS, and mobile devices in a dynamic corporate environment. You will manage incident tickets, perform device imaging, and coordinate onboarding/offboarding of equipment.

Responsibilities include maintaining knowledge bases, providing user training, and communicating complex technical information clearly. A high school diploma is required, with preferred IT-related degrees.

Qualifications

High School Diploma or better in IT/CS/Network Administration/Technical Support, OS focus.

Responsibilities

End-User Technical Support
Incident Ticket Management
Hardware & Software Troubleshooting
Device Imaging & Deployment
Hardware & Software Inventory Management
Onboarding & Offboarding Equipment Coordination
Preventive Maintenance Execution
Knowledge Base Creation & Maintenance
User Training & Documentation
Vendor Relationship Management
Communication of Technical Information
Service Level Escalation Management

Education

High School Diploma in IT/CS/Network Administration/Technical Support/OS

Associate’s Degree (IT)

Bachelor’s Degree in CS/Information Technology

Tools

SCCM/MDT

PowerShell

Bash scripting

Active Directory

ServiceNow/JIRA

Remote Desktop/VDI

Job description

Key Responsibilities & Skills

Hardware & Software Inventory Management
Onboarding & Offboarding Equipment Coordination
Preventive Maintenance Execution
Knowledge Base Creation & Maintenance
User Training & Documentation
Communication of Technical Information

Key Responsibilities & Skills

End-User Technical Support
Incident Ticket Management
Hardware & Software Troubleshooting
Device Imaging & Deployment
Hardware & Software Inventory Management
Onboarding & Offboarding Equipment Coordination
Preventive Maintenance Execution
Knowledge Base Creation & Maintenance
Vendor Relationship Management
User Training & Documentation
Communication of Technical Information
Service Level Escalation Management

Technical Skills

Windows OS Support
macOS & iOS Support
Microsoft Office Suite
Imaging Tools (SCCM / MDT)
Patch Management / Software Distribution
Bash Scripting
PowerShell Scripting
Helpdesk Ticketing System (ServiceNow / JIRA)
Remote Desktop / VDI Tools
Active Directory

Education

High School Diploma in Information Technology, Computer Science, Network Administration, Technical Support, Operating Systems. Preferred: Associate’s Degree in IT, Bachelor’s Degree in Computer Science, Bachelor’s Degree in Information Technology.

Industry Experience