IT Support Specialist

New Orleans Pelicans; Metairie (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Parental leave

PTO & Holidays

Wellness program

Relocation assistance

Job summary

New Orleans Saints and Pelicans are seeking an IT Support Specialist to ensure smooth operation of desktop, mobile, and telecommunications systems. You will be the primary contact for hardware, software, and user account support, including setup, Windows deployments, and security in a fast-paced environment.

The role requires strong customer service, collaboration, and occasional after-hours coverage, with on-call rotation and potential travel.

Qualifications

• Bachelor's degree in computer science or equivalent experience.
• Strong Windows desktop administration and troubleshooting skills.
• Experience with user account management and security.
• Familiarity with Office 365, Adobe apps, and basic telecom processes.
• Excellent customer service and communication, able to support diverse users.

Responsibilities

• Provide desktop, mobile, and telecommunications support and leadership.
• Administer desktops/laptops, hardware, software, and user accounts.
• Configure new devices, plan Windows upgrades, and perform deployments.
• Troubleshoot user-reported issues and maintain secure desktop environments.
• Occasional after-hours support and on-call participation.

Skills

Windows Desktop Admin

Troubleshooting

User support

Communication

Team collaboration

On-call support

Mobility/Telecom basics

Mac OS familiarity

Education

Bachelor's degree in Computer Science or equivalent

Tools

Active Directory

Windows deployments

Office 365

Adobe products

Job description

Reports To: Sr. Manager, IT

Direct Reports: None

FLSA Status: Salaried, non-exempt

Application Deadline: Rolling Application

Work Location: 1515 Poydras St., New Orleans, LA; 5800 Airline Drive, Metairie, LA 70003; Smoothie King Center

Our Mission and Your Impact

The New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary

The IT Support Specialist ensures the smooth operation of all desktop, mobile, and telecommunications systems. This role serves as the primary contact for hardware, software, and user account support, including device setup, Windows deployments, troubleshooting, and maintaining a secure environment. The position requires strong customer service, collaboration, and occasional after‑hours support, including participation in an on‑call rotation.

What You’ll Be Doing

Provide technical leadership in planning, implementing, and deployment of the desktop environment for optimum IT function. This includes PCs, Printers, and Telecommunications systems. Serves as primary contact for administration of desktops/laptops, hardware, software, telephone, printer and peripheral equipment. Configure new desktops and mobile devices, ensures a virus‑free environment at the desktop level, plan and manage Windows upgrade and deployment processes/template standards, and performs new user setup and configuration changes to desktop/laptop environments as required. Troubleshoot system issues reported by users. Administer user accounts, including creation, modification, and removal of usernames and passwords.Other related duties as required.

What You’ll Bring

• University degree in computer science or equivalent experience.
• Relevant technical certifications preferred.
• Strong working knowledge of Windows desktop administration and troubleshooting; Mac OS experience a plus.
• Solid proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe applications.
• Strong troubleshooting, research, and implementation skills.
• Experience managing office and mobile telecommunications systems is a plus.
• Ability to carry a cell phone and respond to occasional 24/7 support requests; some travel required.
• Ability to lift and move computer equipment.
• Excellent customer service skills and ability to support internal users via phone, email, and in person.
• Strong communication skills and ability to work effectively across all levels of the organization.
• Ability to thrive in a small, fast‑paced, collaborative team environment.
• Flexibility to work nights/weekends as needed, including participation in an on‑call rotation.

All Candidates Should Have

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset
• Must live in or be willing to relocate to New Orleans or the surrounding areas

What We Offer

• Medical, Dental and Vision Insurance options
• 401K with employer contributions
• Paid parental leave
• PTO and paid holidays
• Wellness Program
• Relocation reimbursement if applicable

The New Orleans Saints and New Orleans Pelicans (“Teams”) are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case‑by‑case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.