IT Governance and Operations Analyst

Core BTS, Inc.; Manorville (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

NRI North America is seeking an IT Governance and Operations Analyst to join our professional services team onsite in Suffolk County, NY. You will translate complex workflows into clear policies, align with NIST frameworks, and lead user access auditing to enforce compliance.

You will work with IT leadership to define scope for projects, track milestones, and maintain comprehensive SOPs and governance documentation across client environments.

Qualifications

• 1-3 years of experience as an IT Operations Analyst, IT Security Analyst, or GRC Analyst.
• Experience supporting technical projects, including requirements gathering, milestone tracking, and stakeholder communication.
• Exceptional technical writing skills, including experience creating SOPs, policies, and process workflows.
• Exposure to or foundational understanding of security and compliance standards, such as the NIST Cybersecurity Framework.
• General administrative experience with cloud platforms, identity management, and SaaS applications.
• Knowledge of MFA platforms and identity management protocols.

Responsibilities

• Develop and maintain technical policy and compliance documentation aligned with NIST frameworks.
• Author, refine, and support enforcement of core policy and operational documents such as Acceptable Use Policy (AUP), Disaster Recovery Plans (DRP), Incident Response Plans (IRP), IT Safety Plans, Password and Authentication Policies, and Chromebook and Mobile Device Governance Policies.
• Standardize and document end-to-end onboarding and offboarding procedures for staff and technicians.
• Build and maintain a comprehensive software, user, and responsibility chart that maps system access and operational ownership across active software platforms.
• Document technical workflows and standard operating procedures (SOPs) to support consistent service delivery.
• Assist with the rollout, tracking, and enforcement of Multi-Factor Authentication (MFA) deployments.
• Conduct routine user access audits across software applications and administrative portals to support compliance and privilege management.
• Identify gaps in account provisioning, access controls, and policy compliance, and remediate risks with management.

Skills

IT governance

Technical writing

Requirements gathering

Stakeholder comms

NIST framework

Tools

Cloud platforms

Identity management

SaaS applications

Job description

NRI North America is looking for a qualified IT Governance and Operations Analyst to join our professional services team that provides onsite support at school districts in Suffolk County. In this role, you will work closely with IT leadership to improve organizational clarity, establish baseline operational standards, and streamline IT governance. The primary focus of this role is technical documentation, process definition, compliance framework alignment, and user access auditing. You will translate complex operational workflows into clear, enforceable policies and support the scoping, coordination, and execution of key IT projects across client environments. This is a full-time opportunity that will be onsite 5 days per week and may require travel between various sites throughout the day.

Responsibilities

• Develop and maintain technical policy and compliance documentation aligned with NIST frameworks.


• Author, refine, and support enforcement of core protocol and operational documents such as Acceptable Use Policy (AUP), Disaster Recovery Plans (DRP), Incident Response Plans (IRP), IT Safety Plans, Password and Authentication Policies, and Chromebook and Mobile Device Governance Policies


• Standardize and document end-to-end onboarding and offboarding procedures for staff and technicians.


• Build and maintain a comprehensive software, user, and responsibility chart that maps system access and operational ownership across active software platforms.


• Document technical workflows and standard operating procedures (SOPs) to support consistent service delivery.


• Assist with the rollout, tracking, and enforcement of Multi-Factor Authentication (MFA) deployments.


• Conduct routine user access audits across software applications and administrative portals to support compliance and appropriate privilege management.


• Identify gaps in account provisioning, access controls, and policy compliance, and work with management to remediate risks.


• Support project planning, requirements gathering, and scope definition for ongoing technical initiatives.


• Track project milestones, deliverables, and timelines while keeping key internal stakeholders informed.


• Collaborate closely with team leadership on daily office-based operational management and documentation maintenance.

Required Knowledge, Skills, and Abilities

• Experience: 1-3 years of experience as an IT Operations Analyst, IT Security Analyst, or Governance, Risk, and Compliance (GRC) Analyst.


• Experience supporting technical projects, including requirements gathering, scope definition, milestone tracking, and stakeholder communication.


• xceptional technical writing skills, including experience creating operational SOPs, IT policies, and process workflows.


• Exposure to or foundational understanding of security and compliance standards, such as the NIST Cybersecurity Framework.


• General administrative experience with cloud platforms, identity management, and SaaS applications.


• Knowledge of MFA platforms and identity management protocols.


• High attention to detail, strong analytical thinking, excellent organizational skills, and the ability to work closely with senior technical leaders.

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You'll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [e-mail].