IT SUPPORT TECHNICIAN

Joeris General Contractors, LLC; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Joeris General Contractors, LLC is seeking an IT Support Technician to provide frontline support for hardware, software, and network issues, ensuring reliable access for end users. Responsibilities include managing user accounts, device configurations, software installs, asset lifecycle, documenting procedures, and collaborating with the IT team to resolve complex problems.

The role emphasizes customer service and problem-solving in a team setting.

Qualifications

• Bachelor's degree preferred in IT field.
• 1+ year in service desk/helpdesk.
• Proficient with Windows and macOS.
• Experience with MS 365 and collaboration tools.
• Familiarity with hardware/software configuration.
• Basic networking knowledge (DNS, TCP/IP).
• Understanding of cybersecurity basics.
• Strong problem-solving and communication.
• Ability to work independently and in a team.

Responsibilities

• Provide end-user support for hardware, software, and networking issues.
• Manage user accounts, access rights, and device configurations.
• Install, configure, and maintain hardware and software.
• Oversee asset lifecycle: procurement, deployment, retirement.
• Document support procedures and log tickets accurately.
• Collaborate with IT teammates to resolve complex issues.
• Assist with system updates, patches, and security tasks.
• Deliver excellent customer service and timely ticket resolution.
• Perform additional duties as required.

Skills

Windows troubleshooting

Mac troubleshooting

MS 365 familiarity

Networking basics

Customer service

Time management

Communication skills

Ticketing systems

Education

Bachelor's degree in IT or related field

Tools

IT ticketing system

Job description

Overview

Reports to: IT Manager

FLSA Status: Full-Time, Salaried Exempt

Normal Working Hours – Office: 8 am to 5 pm, Monday through Friday, plus additional hours as required for completing project duties

Position Objective: The IT Support Technician provides essential frontline support for the organization’s technology systems and end users. This role ensures reliable system access, manages user accounts, and troubleshoots hardware and software issues to maintain smooth business operations. The position is well suited for individuals starting or advancing their career in IT with a strong technical foundation and customer service orientation

Responsibilities

• Provide end-user support and troubleshoot technical issues related to hardware, software, and networking.
• Manage user accounts, access rights, and device configurations.
• Install, configure, and maintain hardware and software across the organization.
• Ensure proper lifecycle management of IT assets including procurement, deployment, and retirement.
• Document support procedures and maintain accurate records in the ticketing system.
• Collaborate with IT team members to escape and resolve complex technical issues.
• Assist with system updates, patches, and security compliance activities.
• Deliver excellent customer service and ensure timely resolution of support tickets.
• Additional duties as required.

Qualifications

• Preferred: Bachelor’s degree in Computer Technology, Information Systems, or related field.
• Preferred: 1+ years of experience providing IT support in a service desk or helpdesk environment.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Experience with common business applications (Microsoft 365, email, collaboration tools).
• Familiarity with installing and configuring hardware and software.
• Basic understanding of networking concepts (TCP/IP, DNS, Wi-Fi troubleshooting).
• Knowledge of IT ticketing systems and service management practices.
• Awareness of cybersecurity principles and safe computing practices.
• Strong problem-solving and analytical abilities
• Effective verbal and written communication skills.
• Customer service orientation and empathy.
• Ability to work independently and in a team environment.
• Time management and ability to prioritize multiple tasks.
• Detailed Oriented
• Manage multiple support requests effectively
• Preferred Certifications:
• CompTIA A+
• CompTIA Network+
• Microsoft 365 Fundamentals (MS-900)
• ITIL Foundation