IT Support Specialist

Living Water Clinic; Lindsay (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Job summary

Living Water Clinic-Clinica Agua Viva is seeking an IT Support Specialist to provide day-to-day technical support for hardware, software, network connectivity, and clinical technology across clinic locations. You will troubleshoot issues, onboard/offboard staff, manage access, and coordinate with external vendors to resolve escalations.

The ideal candidate has healthcare IT experience, knowledge of AthenaOne, HIPAA security, and a bilingual English/Spanish service orientation.

Qualifications

• Associate degree or equivalent; Bachelor's preferred.
• Minimum two years IT support experience in a healthcare setting.
• Experience with Athena/AthenaOne and HIPAA security standards.

Responsibilities

• Serve as the primary point of contact for day-to-day IT support across all clinic locations.
• Identify recurring technology issues and recommend process or training improvements.
• Set up and maintain user accounts, access, devices, and software, including onboarding/offboarding.
• Manage user accounts, access permissions, and software updates.
• Monitor network connectivity and coordinate with external IT/vendors for escalation.
• Document, track, and resolve IT tickets; maintain knowledge base.
• Provide technical support for AthenaOne and other clinical/business applications.
• Respond promptly to IT support requests to minimize disruption to operations.
• Support cybersecurity, data protection, backup, and disaster recovery initiatives.
• Participate in planning and implementation of new technology projects.

Skills

Customer service

IT support

Troubleshooting

Windows OS

Networking basics

Athena/AthenaOne

Bilingual English/Spanish

Education

Associate degree in Information Technology or related field

Bachelor’s degree preferred

Tools

AthenaOne

VPN/Remote support

Ticketing system

Job description

Position Overview:

Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware, software, network connectivity, and clinical technology across Living Water Clinic locations. This position serves as a primary point of contact for employee IT needs, resolves routine issues directly, and coordinates with external IT vendors for escalated or specialized support . You will work closely with clinical and administrative staff to troubleshoot issues, maintain systems, and support the implementation of new technologies. The ideal candidate is resourceful, detail-oriented, and committed to enhancing the user experience through responsive and knowledgeable IT support.

Summary of Responsibilities:

• Serve as the primary point of contact for day-to-day IT support requests across all clinic locations, troubleshooting computer, application, connectivity, printer, and peripheral issues..


• Identify recurring technology issues and recommend process, system, or training improvements that reduce downtime and improve the employee experience.


• Set up and maintain user accounts, access permissions, devices, and software, including IT onboarding and offboarding of employees, in accordance with company security policies.


• Manage user accounts, access permissions, and software updates in accordance with clinic policies.


• Monitor day-to-day network connectivity and technology performance, troubleshoot routine issues, and coordinate with external IT and cybersecurity vendors when escalation is required.


• Document, prioritize, track, and resolve IT support requests through the organization’s ticketing process, and maintain documentation of recurring issues, procedures, equipment, and resolutions.


• Document technical procedures, support tickets, and resolutions in an organized manner.


• Provide technical support for AthenaOne and other clinical and business applications, including troubleshooting user issues and assisting employees with new or updated technology.


• Respond promptly to IT support requests and ensure minimal disruption to clinical operations.


• Support organizational cybersecurity, data protection, backup, disaster recovery, and HIPAA security initiatives in coordination with leadership and external technology partners.


• Participate in the planning and implementation of new technology projects.

Education:

• Associate degree in Information Technology, Computer Science, or related field, or an equivalent combination of relevant education, certifications, and professional experience; Bachelor’s degree preferred.

Prior Experience:

• Minimum of two (2) years of IT support experience in a professional setting; healthcare or clinic environment preferred.


• Experience supporting healthcare technology or EHR/EMR systems, particularly Athena/AthenaOne, strongly preferred.


• Familiarity with HIPAA compliance and healthcare data security standards.

Skills:

• Bilingual proficiency in English and Spanish preferred.


• Strong customer-service orientation and ability to communicate technical concepts clearly to employees with varying levels of technical proficiency.


• Strong troubleshooting and problem-solving abilities.


• Ability to manage multiple tasks and respond to changing priorities in a fast-paced environment.


• High level of integrity, discretion, and professionalism when handling confidential information.


• Proficiency in Microsoft Office Suite, Windows operating systems, and networking basics.


• Positive attitude and team-oriented mindset.


• Strong alignment with Living Water Clinic’s culture and values, with a genuine commitment to our mission and the communities we serve

We Offer:

• Health, Dental, and Vision Insurance


• 401(k) Matching


• Paid Time Off


• Monday – Friday, 8 AM – 5 PM Schedule


• 4 Paid Holidays


• Opportunities for career growth and leadership development

Living Water Clinic-Clinica Agua Viva is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.