IT Support Specialist

SBT Global, Inc.; Huntington Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

SBT Global, Inc. is seeking an IT Specialist to provide reliable day-to-day technology support across the organization, with a strong focus on customer service, endpoint support, asset management, procurement coordination, and Apple device administration in a mixed Windows and macOS environment using JAMF and IRU workflows to manage devices and configurations.

You will assist with onboarding/offboarding, inventory tracking, software licensing, and vendor coordination, documenting support

Qualifications

• Experience in IT support, help desk, desktop support, or similar customer-facing tech role.
• Strong customer service skills and ability to explain technical info to non-technical users.
• Proficiency with Windows and macOS, Microsoft 365, devices, printers, and basic networking.

Responsibilities

• Provide first-level IT support for hardware, software, network, printers, and conference tech.
• Deliver high-level customer service and document resolutions for timely support.
• Assist onboarding/offboarding, device deployment, account setup, and asset recovery.
• Maintain accurate IT asset records across laptops, desktops, monitors, peripherals, and licenses.
• Coordinate IT procurement: quotes, purchase requests, orders, and vendor reviews.
• Configure and support Mac devices using JAMF/IRU workflows and support Windows devices.

Skills

IT support

Customer service

Windows/macOS

Asset management

Procurement

Mac management

Documentation

Vendor coordination

Education

Associate's or Bachelor’s degree in IT

Tools

JAMF

IRU

Microsoft 365

Job description

IT Specialist

Job Posting Description

Position Summary

The IT Specialist will provide reliable day-to-day technology support across the organization, with a strong focus on customer service, endpoint support, asset management, procurement coordination, and Apple device administration. This role is responsible for supporting employees with hardware, software, account, and connectivity needs while maintaining accurate technology records and assisting with IT purchasing, vendor coordination, and agreement review. The ideal candidate is detail-oriented, service-minded, and comfortable working in a mixed Windows and macOS environment, including JAMF and IRU-related Mac device management and configuration.

Important Notice: The company plans to relocate to El Segundo, CA, by the end of 2027. Candidates must be willing and able to commute to the new location for onsite work once the relocation is complete.

Job Description

Key Responsibilities

• Provide responsive first-level and general IT support for employees, including troubleshooting hardware, software, network, printer, mobile device, and conference room technology issues.
• Deliver a high level of customer service by communicating clearly, following up on requests, documenting resolutions, and ensuring users receive timely support.
• Support employee onboarding, offboarding, device deployment, account setup, access coordination, equipment recovery, and related IT service requests.
• Maintain accurate IT asset records, including laptops, desktops, monitors, peripherals, mobile devices, software licenses, accessories, and assigned equipment.
• Assist with IT asset lifecycle activities such as inventory tracking, device assignment, equipment replacement, returns, repairs, warranty coordination, and disposal preparation.
• Coordinate IT procurement activities, including collecting requirements, obtaining quotes, preparing purchase requests, tracking orders, reviewing vendor agreements, and supporting renewal or contract documentation.
• Review procurement‑related details such as pricing, quantities, agreement terms, service coverage, renewal dates, and vendor documentation for accuracy before internal approval.
• Configure, deploy, and support Mac devices using JAMF and IRU‑related management workflows, including enrollment, device profiles, application installation, security configuration, and user setup.
• Assist with Windows device configuration, software installation, endpoint updates, basic security settings, and standard desktop support tasks.
• Document support procedures, asset processes, procurement steps, and technical workflows to improve team efficiency and knowledge sharing.
• Collaborate with internal IT team members, vendors, and business departments to resolve issues, complete service requests, and support ongoing technology operations.

Qualifications

• Previous experience in IT support, help desk, desktop support, technical operations, or a similar customer‑facing technology role.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Working knowledge of Windows and macOS devices, Microsoft 365 applications, common business software, printers, peripherals, and basic networking concepts.
• Experience with IT asset tracking, inventory management, equipment assignment, or hardware lifecycle support.
• Ability to support procurement‑related tasks, including quote review, purchase request preparation, vendor communication, agreement review, and order tracking.
• Hands‑on experience with Mac device setup, configuration, troubleshooting, and management through JAMF, IRU, or similar Apple device management tools.
• Strong attention to detail, organization, follow-through, and documentation habits.
• Ability to prioritize multiple requests, work independently, and escalation issues appropriately when needed.

Preferred Qualifications

• Experience supporting a corporate IT environment with both Windows and Apple devices.
• Familiarity with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, or other Microsoft 365 administration tools.
• Experience with ticketing systems, procurement systems, asset management platforms, or vendor management processes.
• Knowledge of Apple Business Manager, JAMF policies, configuration profiles, app deployment, device enrollment, FileVault, and Mac security settings.
• Exposure to IT compliance, software licensing, warranty management, lease tracking, or equipment replacement programs.
• Ability to create clear user instructions, internal documentation, checklists, and standard operating procedures.

Core Competencies

• Customer-focused support mindset
• Strong attention to detail and accuracy
• Clear written and verbal communication
• Problem-solving and troubleshooting ability
• Ownership, accountability, and follow-through
• Ability to manage competing priorities in a fast-paced environment
• Collaboration with internal teams, external vendors, and business users

Education and Experience

Associate's or bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field is preferred. Equivalent hands‑on IT support experience will also be considered. One to three years of related experience in IT support, asset management, procurement coordination, Apple device support, or a similar technical role is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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