IT Support Specialist

Perry Homes; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Time Off & Life Balance

Opportunities for growth

Job summary

Perry Homes seeks an IT Support Specialist I to assist local and field users across corporate, sales, and construction offices. You will deploy and troubleshoot Windows desktops, laptops, and mobile devices including iOS, plus printers, scanners, and projectors.

Responsibilities include on-site and remote support, outage coordination with Service Desk, and rollout participation for CAD and design software. A customer‑focused, technically capable candidate will thrive at Perry Homes.

Qualifications

• - High school diploma or equivalent required.
• - Associates degree in IT or related field preferred.
• - 1-3 years of IT experience required.
• - Understanding of IT helpdesk practices and customer service.
• - Knowledge of computer hardware, software, and basic networking.
• - Experience with Active Directory and user account management.

Responsibilities

• Provide on-site and remote technical support for corporate, sales, and construction users.
• Troubleshoot internet/network outages and coordinate with Service Desk.
• Support Windows and mobile operating systems (iOS).
• Set up computers for deployment with approved configurations.
• Repair hardware, fix printing/scanning issues and address network outages.
• Support in-house applications and tools like MS Office, Teams, and CAD software.
• Assist with hardware/software rollout projects.
• Onboard new hires by introducing hardware/software and network resources.

Skills

Customer service

IT knowledge

Active Directory

Networking basics

Hardware troubleshooting

Education

High School Diploma or equivalent

Associates Degree in IT or related field

Tools

Windows OS

Microsoft Office

Microsoft Teams

AutoCAD

Architecture

3ds Max

Civil 3D

Design Review

Adobe Creative Suite

BlueBeam Revu

Job description

About The Role

The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed.

What You'll Do

• Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools
• Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery
• Provide technical support for Windows, and other mobile operating systems such as iOS
• Set up computers for deployment by means of company approved configuration
• Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines.
• Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu.
• Participate and assist in hardware and software rollout projects.
• Provide new hires with basic introduction to hardware and software (assist users to familiarize themselves with network resources)

What We're Looking For

• High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
• 1-3 years of relevant IT experience required.
• Understanding of IT Helpdesk practices with strong emphasis on customer service
• Extensive knowledge of computer hardware, software, and basic networking
• Communicate effectively with customers, internal employees, and vendors.
• Understanding of network wiring and small office network configurations
• Experience working with active directory managing user accounts and access

Why You Will Love Working Here

• Competitive compensation and benefits package:
• Medical, dental, vision coverage
• Financial Planning
• Time Off & Life Balance
• Family & Lifestyle
• Opportunities for growth and development
• Culture that is collaborative, inclusive, fast-paced, people-first
• Stable company with strong reputation in the market

Why Join Perry Homes?

At Perry Homes, we're committed to integrity, excellence, and service - values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We're committed to creating an inclusive workplace where people can do their best work.

Perry Homes is an Equal Opportunity Employer