IT Support Specialist III

Perry Homes; Texas; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Financial planning

Time off & Life balance

Family & Lifestyle

Career growth

Collaborative culture

Company stability

Job summary

Perry Homes is seeking an IT Support Specialist III to act as the highest level of escalation within the IT support team. You will mentor junior staff, resolve complex hardware and software issues, and drive improvements in SLA and ticket workflows. A strong customer-service mindset is essential.

Ideal candidates have 5+ years in IT support, experience with Azure AD Joined/Hybrid Joined, and mastery of Active Directory. This role offers growth in a stable, reputable homebuilder’s IT organization.

Qualifications

• Bachelor's degree in IT/CS or equivalent professional experience.
• Minimum 5+ years in a relevant IT support role.
• Strong customer-service orientation for a service desk.
• Experience with Azure AD Joined and Hybrid Joined.
• Familiarity with Microsoft Endpoint Manager Admin Center and Azure AD Admin Center.
• Active Directory management and user access control.

Responsibilities

• Serve as escalation point for Level I and II support staff.
• Investigate and resolve advanced issues related to hardware, software, and user accounts.
• Analyze ticket trends to provide root-cause analysis and permanent fixes.
• Escalate critical incidents after investigation and resolution attempts.
• Collaborate with IT managers to evaluate service desk performance and improve workflows, SLAs, and ticket categorization.
• Review and analyze service desk tickets for policy compliance and efficient resolution.
• Develop and implement ticket prioritization strategies to streamline operations.
• Liaise between service desk and other IT departments for cross-departmental resolution.

Skills

IT service desk

Azure AD Hybrid Joined

Azure AD Joined

Active Directory

Customer service

Education

Bachelor's degree in IT/CS

Tools

Microsoft Endpoint Manager Admin Center

Azure Active Directory Admin Center

Secure Group

Job description

About The Role

The IT Support Specialist III serves as the highest level of technical escalation within the IT support team. This role requires extensive expertise in diagnosing and resolving complex technical issues across hardware, software, network, and systems environments. This role also plays a critical role in mentoring junior staff and implementing advanced solutions.

What You’ll Do

• Serve as the escalation point for Level I and II support staff when tickets are unclear, complex, or require additional expertise.
• Investigate and resolve advanced technical issues related to hardware, software, and user accounts.
• Evaluate ticket trends and recurring issues to provide root cause analysis and recommend permanent fixes.
• Escalate critical incidents to management only after thorough investigation and resolution attempts.
• Collaborate with IT managers to evaluate service desk performance, identify gaps, and recommend improvements in workflows, SLAs, and ticket categorization.
• Review and analyze service desk tickets to ensure compliance with policies and efficient resolution.
• Develop and implement ticket prioritization strategies to streamline operations.
• Act as a liaison between the service desk team and other IT departments to facilitate effective communication and resolution of cross-departmental issues.

Requirements

What We’re Looking For

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent professional experience).
• Requires at least 5+ years of relevant support role experience.
• Understanding of IT Service Desk practices with strong emphasis on customer service.
• Familiarity with Microsoft Azure AD Joined and Hybrid Joined.
• Basic knowledge and familiarity with Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center and Secure Group
• Experience working with Active Directory managing user accounts and access.

Benefits

Why You Will Love Working Here

• Competitive compensation and benefits package:

  • Medical, dental, vision coverage
  • Financial Planning
  • Time Off & Life Balance
  • Family & Lifestyle

• Opportunities for growth and development

• Culture that is collaborative, inclusive, fast-paced, people-first

• Stable company with strong reputation in the market

Why Join Perry Homes?

At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer