IT Support Specialist

System Soft Technologies; Hood River (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

System Soft Technologies in Hood River, Oregon is seeking an IT support professional to configure, test, and ship IoT devices such as gateways, sensors, and meters. You will learn procedures and work hands-on in a small, growing team.

The role emphasizes precise documentation, device testing, and basic IT tasks at the Hood River office. Training is provided, and candidates with 2+ years of IT experience are encouraged.

Qualifications

• 2+ years of hands-on IT experience (routers, switches, APs, firewalls; IP addressing; firmware updates).
• Comfortable with hardware setup, connections and troubleshooting devices.
• Basic networking knowledge: IP addressing, DHCP, DNS, Wi‑Fi, routers and switches.
• Strong attention to detail and methodical troubleshooting steps.
• Able to follow written procedures and keep organized records.
• On-site work in Hood River, OR five days a week.

Responsibilities

• Configure, commission, and test IoT gateways, sensors, and meters following documented procedures.
• Connect devices to networks, apply settings, and verify communications before shipping.
• Update firmware and troubleshoot devices that fail testing.
• Record serial numbers, configurations, and test results in our systems.
• Contribute to writing and improving step-by-step procedures and checklists.
• Provide basic IT support at the Hood River office as needed.

Skills

IT support

Networking

Hardware troubleshooting

Device configuration

Tools

Jira

Zoho

ERP systems

Job description

• We're looking for people with an IT support background because those skills (networking, hardware troubleshooting, and following technical procedures precisely) transfer directly to the work we do: configuring, commissioning, and testing the connected devices we deploy in commercial buildings.
• Day to day, you'll set up and test devices like IoT gateways, sensors, and smart meters before they ship to customer sites, and you'll handle a share of our shipping and receiving to keep equipment moving. No prior IoT experience is required. We'll train you. If you're a quick learner who enjoys hands-on technical work, this is a rare chance to build a specialized, in-demand career without leaving the Gorge.

Responsibilities:

Device Configuration & Testing

• Configure, commission, and test IoT gateways, sensors, and meters following documented procedures
• Connect devices to networks (Ethernet, Wi-Fi, cellular), apply settings, and verify they're communicating correctly before they ship
• Update firmware and troubleshoot devices that don't pass testing
• Record serial numbers, configurations, and test results accurately in our systems
• Help write and improve step-by-step procedures and checklists
• Support basic IT needs at the Hood River office as they come up (occasional)

Shipping & Receiving

• Receive incoming shipments from vendors, check contents against packing slips and purchase orders, and flag discrepancies or damage
• Log received equipment and serial numbers accurately in our inventory and ERP systems
• Pick, pack, and label outgoing orders to customer sites, installer partners, and field technicians
• Prepare shipping paperwork, schedule carrier pickups (UPS, FedEx, freight), and track deliveries
• Help keep the warehouse and staging area organized, with accurate stock counts

Experience:

• 2+ years of hands-on IT experience, such as setting up and configuring routers, switches, access points, or firewalls; assigning IP addresses and troubleshooting network connections; updating device firmware; or building, imaging, and deploying computers and other hardware
• Comfortable working with hardware: setting up, connecting, and troubleshooting devices
• Basic networking knowledge: IP addressing, DHCP, DNS, Wi-Fi, routers, and switches
• Exceptional attention to detail. Small mistakes in device setup can cause big problems in the field, so accuracy matters
• A methodical troubleshooting approach and the patience to work through problems step by step
• Ability to follow written procedures precisely and keep clear, organized records
• Clear communication, both in writing and in person, with technical and non-technical people
• Self-motivated and reliable; comfortable working independently once trained
• Able to work on-site in Hood River, OR five days a week

Nice to Have:

• Experience configuring or commissioning IoT devices, sensors, gateways, or other connected hardware
• Familiarity with cellular modems, LoRaWAN, Modbus, BACnet, or other industrial/building protocols
• Experience with serial/console connections, web-based device configuration portals, or command-line tools
• Experience with ticketing, inventory, or ERP systems (e.g., Jira, Zoho)
• Experience with shipping and receiving, inventory control, or warehouse operations