IT Support Technician

Little Leaf Farms; McAdoo (PA); On-site; USD 60,000 - 81,000; Full time

Job summary

Little Leaf Farms is seeking an IT Technician to troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support projects in a fast-paced warehouse and production environment. You will work as part of a collaborative IT team, with responsibilities spanning end-user support, systems administration, and deployment of hardware and software across the organization.

The role requires at least 2 years in IT support, strong knowledge of Windows and Microsoft 365, and the

Qualifications

• Minimum 2 years of IT support or help desk experience.
• Experience with Windows, Microsoft 365, end-user devices, and endpoint management.
• Ability to troubleshoot hardware, software, networking, and mobile device issues.
• Strong troubleshooting, communication, and customer service skills.
• Ability to communicate support-related information clearly in writing and verbally.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide technical support for hardware, software, and end-user devices.
• Manage support requests via ticketing system; document issues and resolutions.
• Escalate complex issues and ensure timely resolution.
• Administer user accounts, permissions, licensing, and device management in Microsoft 365 and Entra ID.

Skills

End-user support

Windows

Microsoft 365

Microsoft Entra ID

Microsoft Intune

Networking basics

Communication skills

Tools

Microsoft Entra ID

Microsoft Intune

RF scanning systems

Label printing systems

Job description

Position Summary

The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team.

Description

Position Summary

The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team.

Duties And Responsibilities

End User Support & Administration

• Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies.
• Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems.
• Escalate complex issues as needed and ensure timely resolution.
• Administer user accounts, permissions, licensing, and device management within Microsoft 365, Microsoft Entra ID, and Microsoft Intune.

Systems & Infrastructure

• Perform routine maintenance and monitoring activities, including system updates, patch management, endpoint security monitoring, and system health checks.
• Support and maintain IT infrastructure to ensure reliability, performance, and security.
• Support network equipment installations and basic network troubleshooting.
• Deployment & Project Support
• Install, configure, and deploy hardware and software throughout the organization.
• Assist with infrastructure improvements, equipment deployments, and facility expansion projects.
• Coordinate with vendors, service providers, IT team members, and business stakeholders to resolve issues and implement technology solutions that support operational goals.

Documentation & Training

• Maintain documentation of systems, configurations, inventory, support procedures, and ticket activity.
• Create and update user guides and knowledge base articles.
• Educate end users on technology best practices and basic troubleshooting techniques.

Requirements

Required Qualifications

• Minimum of 2 years of experience in IT support, help desk, desktop support, or a similar role.
• Experience supporting Microsoft Windows, Microsoft 365, end-user devices, user accounts, and endpoint management solutions in a business environment.
• Experience troubleshooting hardware, software, networking, and mobile device issues.
• Strong troubleshooting, communication, and customer service skills.
• Ability to clearly communicate support-related information verbally and in writing.
• Ability to manage multiple priorities, work both independently and collaboratively within a team, and thrive in a fast-paced environment.

Work Requirements

• Must be onsite five days per week.
• Ability to lift and move up to 50 pounds of IT equipment.
• Ability to spend extended periods standing, walking, and working throughout a large facility.
• Comfortable working in warehouse, production, office, and equipment room environments.
• Must be authorized to work in the United States.
• Must possess and maintain valid government-issued identification required for occasional business travel.
• Occasional travel to other Little Leaf Farms locations (Less than 10%) may be required to support projects, training, or operational needs.
• Normal working hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours work required to support system upgrades, maintenance activities, or critical business needs.
• Participation in an on-call rotation is required to help address urgent support issues and maintain business continuity.

What Sets You Apart

• Experience supporting warehouse, manufacturing, or distribution center environments, including warehouse technology solutions such as RF scanning and label printing systems.
• Experience with network infrastructure and structured cabling.
• Relevant IT certifications (CompTIA A+, Network+, Microsoft Endpoint Administrator Associate, or similar).
• Bilingual (English/Spanish) is a plus.

Salary Description

$70K commensurate with experience plus bonus