Advanced IoT Technician- 2nd Shift

DENSO; Statesville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

DENSO in Statesville, NC seeks an IT/OT incident analyst to support IoT-driven manufacturing systems. The role requires 24/7 on-call coverage and up to 15% travel across North America.

You will diagnose lot trace management issues, query SQL for part information, coordinate with development and IT teams, and create training materials for Helpdesk staff. A high school diploma and 2 years relevant experience are required. Proficiency with Sysinternals, Grafana, and Graylog is a plus.

Qualifications

• High school diploma required; 2 years related experience.
• Experience with IT/OT incident response and on-call duties.
• Strong communication and documentation skills.

Responsibilities

• Analyze IoT manufacturing lot trace issues and escalate to development when needed.
• Communicate incident status to stakeholders using standard channels.
• Coordinate root-cause analysis and implement countermeasures for incidents.
• Perform server reboots and analyze IT/OT infrastructure issues.
• Use Sysinternals, Grafana, and Graylog to diagnose problems.
• Provide 24/7 on-call support; travel up to 15% in NA.
• Create training materials for Helpdesk staff and other teams.

Skills

IT/OT expertise

Incident management

SQL queries

Vendor coordination

On-call support

Networking basics

Documentation

Education

High school diploma

2 years relevant experience

Associates Degree in relevant field

Relevant Certifications

Tools

SQL databases

Job description

• A RESUME IS REQUIRED IN ORDER TO BE CONSIDERED FOR THIS POSITION.

• A RESUME IS REQUIRED IN ORDER TO BE CONSIDERED FOR THIS POSITION.

Job Description

• A RESUME IS REQUIRED IN ORDER TO BE CONSIDERED FOR THIS POSITION.

Key Duties and Responsibilities

• Utilizes in depth knowledge of IOT applications to analyze and correct problems associated with manufacturing lot trace management system due to incorrect use, input, setup, etc. Determines if problem is code related and if so, escalates to Development staff.
• Clearly and concisely communicates current condition, actions taken and next steps to resolve incident to chain of command and stakeholders utilizing standard communications protocols such as teams, outlook, etc.
• Coordinates identification of root cause and countermeasure implementation for prolonged incidents. Reports statuses and completion to chain of command and stakeholders.
• Has access and ability to analyze the necessity and conduct server reboot when needed.
• Utilizing an understanding of overall system components and their interaction, determine when and whom to engage in order to restore normal production operation, including escalation to development team, or other ITDC members.
• Conduct complex searches based on customer requests to provide part information utilizing SQL queries.
• 24/7 on call emergency support rotation required.
• Up to 15% North America travel required.
• Develop documentation, create training plans, and conduct training for Helpdesk and other support staff.
• Utilizes tools such as Sys internals, Grafana, Gray-log to analyze and correct in-house application specific problems
• Conducts initial investigation into server issues related to IOT systems and identifies and resolves issues with CPU/memory usage and services.
• Coordination of incident resolution activities for IOT systems.
• Creation of tables for new products in lot trace management systems
• Communicate with vendors and utilize purchasing system to procure and deploy IT/OT digital assests.
• Proactively and promptly responds to customer Service, Incident, Change, and Problem requests

Skills and Abilities

• Understanding of Manufacturing processes and how these processes relate to IOT applications such as lot trace management, warehouse management systems, Andon systems, etc.
• Must possess a very strong ability to effectively analyze and repair complex, highly integrated IT/OT systems.
• In depth understanding of IT/OT infrastructure systems and tools and ability to utilize these to analyze and correct issues related to these systems.
• Excellent written and verbal communication skills
• Strong commitment to excellent customer service
• Ability to coordinate activity with other internal groups whose systems are dependent upon or provide input to OT systems.
• Relational understanding of and ability to analyze and correct system issues related to API, server, network, gateway devices, database and others.
• Knowledge of OT systems utilized in the manufacturing environment as related to IOT data etc.
• Strong knowledge of networking technologies and terminologies including sub-netting, IP addressing, VLAN’s and troubleshooting
• Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex problems, applying knowledge of specialty areas and use of sound judgement
• Ability to properly use ticketing system in order to respond to customer requests and appropriately document requests and resolutions.
• Ability to work at heights and operate lift following all safety protocols.

Education/Experience

• High school diploma
• 2 years of relevant experience

Preferred

• Associates Degree in relevant field
• Relevant Certifications
• 3 plus years experience