IT Support Specialist

Socket.dev; Homosassa Springs (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking an IT Support Specialist – Applications & Services to join the on-site team in Homosassa, FL. The role focuses on ongoing support, maintenance, monitoring, and documentation of IT applications and services managed by the organization.

You will own application support tickets and coordinate with other IT staff to ensure systems remain secure and available. The ideal candidate will troubleshoot issues, monitor performance, and test changes before production deployment, while

Qualifications

• Maintain applications, services, tools, and automations implemented by IT.
• Serve as primary technical support resource for internal IT applications and services.
• Monitor applications and services for availability, errors, performance, and operational issues.
• Troubleshoot issues and determine resolutions for applications and services.
• Test new functionality and updates before production deployment.
• Identify opportunities to improve reliability, usability, automation, monitoring, and supportability.
• Coordinate with IT teammates, departments, vendors, and leadership for resource needs.
• Assist with backup, recovery, and continuity planning.

Responsibilities

• Maintain applications, services, tools, automations, and technology solutions created, developed, implemented, or initiated by IT.
• Serve as the primary technical support resource for internally managed applications and services.
• Monitor supported applications and services for availability, errors, failures, performance issues, and other operational concerns.
• Troubleshoot application and service issues and determine appropriate resolutions.
• Test new functionality, updates, integrations, and configuration changes before deployment into production environments.
• Identify opportunities to improve the reliability, usability, automation, monitoring, and supportability of IT systems.
• Coordinate with other IT team members, departments, vendors, and leadership when issues require resources.
• Assist with establishing appropriate backup, recovery, continuity.

Skills

Troubleshooting

Monitoring

Documentation

Automation

Deployment

Job description

Overview

THIS IS NOT A REMOTE POSITION. Would be going into our home office in Homosassa FL daily.

IT Support Specialist – Applications & ServicesDepartment: Information TechnologyPosition Summary The IT Support Specialist – Applications & Services is responsible for the ongoing support, maintenance, monitoring, administration, and documentation of applications, services, tools, automations, and technology solutions created, developed, implemented, or initiated by TMC Information Technology. This position will serve as the primary technical resource and point of ownership for TMC I.T.-managed applications and services, helping ensure these systems remain operational, current, documented, secure, and available to the employees and departments that depend on them. This position will also serve as the primary owner of all Application Support tickets received by the TMC I.T. Department. Application Support tickets will be assigned to this position for initial review, troubleshooting, resolution, escalation, documentation, and follow-up. In addition to these primary responsibilities, this position remains a member of the TMC I.T. Support Team and will share responsibility for normal day-to-day I.T. support duties performed by other TMC I.T. Support Specialists.

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Primary Responsibilities

TMC I.T. Applications & Services

• Maintain applications, services, tools, automations, and technology solutions created, developed, implemented, or initiated by TMC I.T.
• Serve as the primary technical support resource for internally managed TMC applications and services.
• Develop a working understanding of the purpose, operation, configuration, dependencies, and business impact of assigned applications and services.
• Monitor supported applications and services for availability, errors, failures, performance issues, and other operational concerns.
• Troubleshoot application and service issues and determine appropriate resolutions.
• Perform routine maintenance, upgrades, configuration changes, testing, and deployment activities as required.
• Assist with the continued development, improvement, and expansion of internally created applications and services.
• Test new functionality, updates, integrations, and configuration changes before deployment into production environments.
• Identify opportunities to improve the reliability, usability, automation, monitoring, and supportability of TMC I.T.-managed systems.
• Coordinate with other I.T. team members, departments, vendors, and leadership when application or service issues require additional resources.
• Assist with establishing appropriate backup, recovery, continuity