Customer Service Representative

Ga-Telesis; Miami (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

GA Telesis is seeking a Customer Service Representative for our Miami, Florida facility. You will report to the Customer Service Supervisor and handle inquiries, provide status updates, and coordinate with multiple departments to close orders in a timely manner.

This onsite role demands detail orientation, strong communication, and analytical skills. Responsibilities include processing exchange agreements, data input, and ensuring compliance before transactions.

Qualifications

• High School Diploma or Technical School Degree required.
• Strong proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook, Teams).
• Excellent communication and analytical skills, detail oriented, able to multi-task.
• Ability to work onsite.

Responsibilities

• Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments.
• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
• Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
• Ensure timely communication and feedback on daily transactions.
• Monitor and follow up on customer status reports.
• Day-to-day internal customer support as needed.

Skills

Communication

Analytical skills

Multi-tasking

Organizational skills

Onsite work

Education

High School Diploma or Technical School Degree

College degree in a relevant field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Salesforce

Quantum

Job description

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.

At our Component Repair facility in Miami, Florida, we are seeking an ambitious and self-motivated Customer Service Representative who will report to the Customer Service Supervisor and focus mainly on customer service support, handling customer inquiries, providing status to customers, and liaising with other departments to close orders in a timely manner. The ideal candidate should thrive in a fast-paced environment, be detail-oriented, have exceptional communication, and analytical skills, as well as be a strong goal-oriented team player.

*This role is an onsite function*

Important Notice

Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:

• Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments.


• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.


• Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.


• Ensure timely communication and feedback on daily transactions.


• Monitor and follow up on customer status reports.


• Day-to-day internal customer support as needed.

Qualifications:

• High School Diploma or Technical School Degree.


• Proficient with Microsoft Office - Excel, Word, PowerPoint, Outlook, Teams.


• Strong communication and analytical skills, process-oriented and organization.


• Must be able to multi-task and prioritize tasks independently.


• Must be able to work onsite.

Preferred Qualifications:

• College degree in a relevant field.


• Experience in Aviation Industry.


• Experience with Quantum, and Salesforce.

Check out how GA Telesis is "Intelligently Defining the FUTURE of Aviation and Aerospace" by following us on LinkedIn, Instagram, Facebook!