IT Support Specialist

Quantam; Flemingsburg (KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Competitive hourly wages

Job summary

Quantam Solutions in Kentucky is seeking a Desktop Support Technician to join our IT team and support client environments on-site.

Candidates should have 1–2 years of desktop support experience in a Windows-based environment, including device installation, troubleshooting and repair, with strong customer service skills.

You will use ServiceNow for ticket management, assist with basic networking, and help maintain IT infrastructure to keep operations smooth for our clients.

Qualifications

• 1–2 years of IT or desktop support experience in Windows environments.
• Experience with installation, troubleshooting and repair of devices.
• Familiarity with ServiceNow for ticket management is a plus.

Responsibilities

• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.

Skills

Desktop support

Customer service

Troubleshooting

Windows environment

Hardware setup

Networking basics

Tools

ServiceNow

Job description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician.

JOB DESCRIPTION:

We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service to work in. Candidates must have minimum of 1-2 years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment.

RESPONSIBILITIES:

• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.

PREFERRED SKILLS:

• 1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• Well-versed in computer systems and be able to set up hardware, install and configure software.
• Basic networking troubleshooting skills.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).