IT Support Specialist

Hensley-Legal-Group; Fishers (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid parental leave

Pet benefits

Collaborative in-office environment

Casual culture

Job summary

Hensley Legal Group in Fishers, IN seeks an entry-level IT Support Specialist to keep attorneys and staff connected and productive. You will troubleshoot issues, deploy and maintain devices, and create user profiles to match roles.

You’ll work closely with the Director of IT on projects, learn new technologies, and develop training materials to help others feel confident with the tools they use daily. This role emphasizes collaboration and steady problem solving.

Qualifications

• At least one year of IT operations experience preferred.
• Understanding of computer hardware, software, networking, security, telecommunications, databases, and storage systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide day-to-day IT support to attorneys and staff.
• Troubleshoot hardware, software, network, printer, and other tech issues.
• Set up, configure, deploy, maintain, and track devices.
• Create and manage user profiles by role.
• Assist employees with new and existing technology via training.
• Coordinate with technology vendors when issues exceed internal team.
• Support IT projects and improvements with the Director of IT.
• Identify recurring problems and propose process improvements.

Skills

Troubleshooting

Communication

Customer service

Problem solving

Organization

Team player

Willing to learn

Initiative

Job description

Description

At Hensley Legal Group, we're in the business of helping people through some of the toughest moments of their lives. That takes a great team—and technology that actually works.

We're looking for an IT Support Specialist who can keep our people connected, productive, and (mostly) frustration-free when technology decides to misbehave.

In this entry level role, we are looking for a curious problem-solver who enjoys helping people, figuring things out, and learning new technology. If that sounds like you, we'd love to meet you!

What You'll Do

• Provide day-to-day technical support to attorneys and staff through our helpdesk system.
• Troubleshoot hardware, software, network, printer, and other technology issues.
• Set up, configure, deploy, maintain, and track computers, phones, printers, and other equipment.
• Create and manage user profiles based on employees' roles and needs.
• Help employees get comfortable with new and existing technology through one-on-one support and training materials.
• Work with technology vendors when an issue needs to go beyond our internal team.
• Partner with the Director of IT on technology projects, implementations, and improvements.
• Identify recurring problems and look for ways to make our technology and processes work better.

Who You Are

You're probably the person your friends call when their Wi-Fi stops working.But more importantly, you're someone who:

• Likes solving problems and doesn't give up when the answer isn't obvious
• Can explain technical concepts without making people feel like they should already know them
• Is patient, approachable, and genuinely enjoys helping others
• Can juggle multiple requests while keeping things organized
• Is curious and willing to learn new systems and technology
• Takes initiative instead of waiting to be told what needs to be done
• Understands that great IT support is about helping people, not just fixing computers

Requirements

You Bring

• At least one year of IT operations experience preferred.
• A working understanding of computer hardware, software, networking, security, telecommunications, databases, and storage systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• The ability to handle confidential information with good judgment.
• Strong organization and follow-through.
• A professional, reliable, and team-oriented approach.

Why You'll Love It Here

Your work may happen behind the scenes, but it has a big impact. When our technology works, our attorneys and staff can focus on what they do best, helping our clients.

You’ll also get plenty of variety. One day you might be troubleshooting a laptop; the next, you could be helping roll out a new system or finding a better way to solve a recurring problem.

And because we're a growing organization, you'll have opportunities to keep learning, take on new challenges, and make your mark on how we use technology.

Plus, you'll get:

• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid parental leave
• Pet benefits
• A collaborative, primarily in-office work environment
• Coworkers who take their work seriously—but don't take themselves too seriously

Think you're the person who can help keep HLG's technology running smoothly?