IT Field Service Technician

Insight Recruitment; Columbus (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Recruitment partners with a Nebraska-based technology services company to hire an IT Field Service Technician in Columbus, NE. This full-time role involves visiting customer locations to install, configure, troubleshoot, and support computers, printers, mobiles, and related equipment, while providing remote assistance as needed.

You'll work with Windows environments, Microsoft 365, and basic networking, travel regionally, and grow your technical skills within a collaborative team.

Qualifications

• Hands-on troubleshooting of computer hardware, software, and business tech.
• Excellent customer service and professional communication.
• Ability to work independently and handle multiple priorities.
• Willingness to travel to customer locations throughout the region.
• Experience with Windows and Microsoft 365 is desirable.

Responsibilities

• Travel to customer locations to install, configure, troubleshoot, and support computers, printers, mobile devices, and other business technology.
• Perform workstation installations, hardware replacements, equipment upgrades, and technology refresh projects.
• Assist customers with hardware, software, connectivity, and general IT support issues.
• Support office moves and technology equipment relocations.
• Troubleshoot issues involving Microsoft 365, printers, scanners, mobile devices, and basic network connectivity.
• Verify that equipment and systems are functioning properly before completing service visits.
• Maintain accurate documentation of service activities and communicate updates to customers and internal team members.
• Collaborate with other IT professionals to resolve technical issues and escalated more complex problems when needed.
• Provide remote technical support and assist with incoming service requests when not working at customer locations.

Skills

Troubleshooting

Customer service

Communication

Independent work

Travel readiness

Tools

Windows environments

Microsoft 365

Printers

Mobility devices

Basic networking

Job description

Are you an IT professional who enjoys hands-on troubleshooting, working directly with customers, and having variety in your day? We're partnering with a growing, Nebraska-based technology services company seeking an IT Field Service Technician to support businesses and organizations throughout the region. This is an opportunity to join a collaborative, close-knit team where employees are encouraged to develop their technical skills and grow professionally. You'll work with a variety of customers, technologies, and environments, gaining experience that can lead to more advanced IT support and engineering opportunities.

What You'll Do

• Travel to customer locations to install, configure, troubleshoot, and support computers, printers, mobile devices, and other business technology.
• Perform workstation installations, hardware replacements, equipment upgrades, and technology refresh projects.
• Assist customers with hardware, software, connectivity, and general IT support issues.
• Support office moves and technology equipment relocations.
• Troubleshoot issues involving Microsoft 365, printers, scanners, mobile devices, and basic network connectivity.
• Verify that equipment and systems are functioning properly before completing service visits.
• Maintain accurate documentation of service activities and communicate updates to customers and internal team members.
• Collaborate with other IT professionals to resolve technical issues and escalated more complex problems when needed.
• Provide remote technical support and assist with incoming service requests when not working at customer locations.

What We're Looking For

• Previous professional IT support, desktop support, or field service experience preferred.
• Candidates with approximately 1-2 years of relevant experience are encouraged to apply.
• Hands-on experience troubleshooting computer hardware, software, and common business technology.
• Familiarity with Windows environments, Microsoft 365, printers, mobile devices, and basic networking concepts.
• Strong problem-solving skills and the ability to work independently.
• Excellent customer service and communication skills, with a professional and approachable manner.
• Ability to manage competing priorities, stay organized, and document work accurately.
• Valid driver's license and willingness to travel to customer locations throughout the region.
• Ability to safely lift and install equipment weighing up to 50 pounds.
• Additional qualifications that would be helpful:
  • Experience supporting multiple business customers or working for a managed IT services provider (MSP).
  • Experience with workstation deployments, hardware upgrades, and technology refresh projects.
  • CompTIA A+, Network+, or Microsoft certifications.

Why Consider This Opportunity?

• Career growth: Opportunities to expand your technical knowledge and advance into more complex IT support or engineering responsibilities.
• Supportive team: A cooperative, team-oriented culture where colleagues share knowledge and help one another succeed.
• Variety: Exposure to different technologies and customer environments, including businesses, healthcare organizations, schools, and government offices.
• Training and development: Structured initial onboarding, access to training resources, and encouragement to continue developing your skills.
• Stability: An established, growing organization with a strong emphasis on employee retention and long-term relationships.
• Additional earning opportunity: Annual company profit sharing based on business performance.

Position Details

This is a full-time, in-person position based in Columbus, Nebraska, with a Monday-Friday schedule of 8:00 AM-5:00 PM. The position involves a combination of customer site visits and remote technical support, with approximately 30-40% of the work performed at customer locations. A company vehicle is provided for business travel. Relocation assistance may be considered for qualified candidates. Employment is contingent upon successful completion of a background check.