IT Support Specialist

Integrated Schoolhouse, Inc; Cincinnati (OH); Hybrid; USD 48,000 - 53,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Integrated Schoolhouse, Inc. is seeking an IT Support Technician to assist in maintaining and troubleshooting school and business IT environments. You will handle requests via Helpdesk, phone, email, and in person, documenting progress and ensuring user satisfaction.

You will work with Mac, iPad, Windows, and Chromebooks, manage mobile devices, and support Office 365 and Google Admin. The role includes occasional remote work and on-site client visits in the greater Cincinnati area.

Qualifications

• 4-5 years experience in technology support.
• Ability to obtain FBI and CBI background checks.
• Experience with Mac, iPad, Windows and Chromebooks.
• Strong problem solving and customer service skills.

Responsibilities

• Receives IT support requests and documents progress through resolution.
• Support infrastructure systems and devices at client locations.
• Assist on larger projects with the President and onsite techs.
• Drive to client locations in greater Cincinnati.

Skills

Mac/iPad

Windows

Chromebooks

MDM systems

Office 365 / Google Admin

Windows Server

Networking basics

Education

B.A./B.S. in technology related field

Associate degree in technology

Tools

Google Admin Console

Job description

About us:

Integrated Schoolhouse was the vision of a highly experienced and technology-savvy group of educators and technology specialists who believe technology should be a positive, non-threatening experience that fits the needs of students and teachers alike. Technology should be an accessible tool, not a costly, cumbersome nightmare that works only periodically. Stable, functioning networks, well managed IT solutions, and effective training of personnel for consistent system performance are the reasons Integrated Schoolhouse exists.

The support technician reports to the President who is also the lead network engineer and will work closely with client locations to support infrastructure systems and devices. Will work in both educational and business environments. This role will also work closely with the President on larger projects for clients as well as assist in helping onsite techs and locations as well.

Responsibilities/Job Summary:

• Receives requests for IT support on applications, hardware, peripherals, and data by Helpdesk, phone, email, text notification, and in person, and carefully documents requests and tracks progress through resolution and end user satisfaction.


• Demonstrated strong IT problem-solving and interpersonal communication skills.


• Ability to quickly build rapport and project a calm, patient demeanor in stressful situations.


• Understanding of common IT systems, software, hardware, peripherals, and troubleshooting methods.


• Ability to assist and train end users to solve problems and increase their self-reliance.


• Eagerness to learn.


• Ability to work independently, manage multiple tasks and priorities, diligently address difficult problems, and quickly adapt to business needs.


• Reliable transportation and ability to drive to various clients in greater Cincinnati.


• Must be adaptable, flexible, with a growth mindset.


• Will support various locations and also help support onsite techs as needed as well.

Educational Requirements:

• B.A. or B.S. degree in technology related field preferred; Associate degree in technology would be considered.

Current working job knowledge/proficiency in:

• Experience with Mac, iPad, Windows, and Chromebooks.


• Experience with Mobile device management systems.


• Experience with Office 365 and Google admin.


• Basic understanding of windows server management.


• Network switch experience a plus but not required.

Equal Opportunity Employer.

Experience:

• 4-5 years experience in technology support position preferred.


• Reliable work history.


• Ability to get FBI and CBI Background Checks, Safe Parish Training, and Drug Screening.

Job Type:

Full-time.

Salary:

$47,500-$52,500

Benefits:

• Dental insurance.


• Health insurance.


• Paid time off.


• Vision insurance.

Schedule:

• Monday to Friday.

Work Location

In person and remote based on the needs that week. Covering multiple clients through out the week.