Service Data & Process Improvement Analyst

Alpitronic; Charlotte, Northern (NC, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

401(k) Retirement Savings Plan with (

Paid Time Off (PTO)

Paid Holidays

Job summary

Alpitronic Americas is seeking a Service Data & Process Improvement Analyst to transform complex service data into actionable insights that improve product reliability, service performance and the customer experience.

This role goes beyond reporting and dashboards; you will analyze service cases, root causes and corrective actions to uncover patterns and translate data into meaningful product and process improvements.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Analytics, Data Science or related field, or equivalent experience.
• Experience analyzing large/complex datasets and translating findings into business recommendations.
• Strong understanding of statistical analysis, data exploration and visualization.
• Experience with SQL, Python, R or similar tools; Python preferred.
• Experience developing dashboards with Power BI or Tableau.
• Databricks or similar data platforms are a plus.
• Strong analytical and structured problem-solving skills.
• Ability to identify patterns, investigate root causes and communicate findings clearly.
• Ability to manage multiple priorities and work independently in a fast-moving environment.

Responsibilities

• Analyze service case data, root causes and corrective actions to identify recurring trends.
• Explore large datasets to uncover opportunities to improve service performance and reliability.
• Translate findings into actionable recommendations for Service, Engineering, Quality and Product Management.
• Develop approaches to automate pattern recognition and accelerate issue identification.
• Build reports, dashboards and visualizations that communicate trends, risks and opportunities.
• Establish metrics and analytical approaches to measure service and process performance.
• Support root-cause investigations with data-driven analysis.
• Collaborate with US-based teams to turn findings into improvements.
• Partner with global teams to align initiatives with global processes.
• Identify opportunities to improve data quality, analytical processes and service workflows.
• Support continuous improvement initiatives across the Service organization.

Skills

Data analysis

Statistical analysis

Data visualization

SQL

Python

R

BI tools

Pattern recognition

Root-cause analysis

Independent work

Education

Bachelor's degree in CS/Engineering/Analytics

Tools

Databricks

Power BI

Tableau

Job description

Job Summary:

Alpitronic Americas is seeking a Service Data & Process Improvement Analyst to transform complex service data into actionable insights that improve product reliability, service performance and the customer experience.

This role goes beyond reporting and dashboards. You will analyze service cases, root causes and corrective actions to uncover patterns, identify emerging issues and help translate data into meaningful product and process improvements.

Working at the intersection of Data, Service, Engineering, Quality and Product Management, you will help our teams better understand what is happening in the field—and what we can do about it.

What You'll Do

• Analyze service case data, root causes and corrective actions to identify recurring trends and patterns.
• Explore large and complex datasets to uncover opportunities to improve service performance and product reliability.
• Translate analytical findings into actionable recommendations for Service, Engineering, Quality and Product Management teams.
• Develop approaches to automate pattern recognition and accelerate the identification of emerging service issues.
• Build reports, dashboards and visualizations that clearly communicate trends, risks and opportunities.
• Establish meaningful metrics and analytical approaches to measure service and process performance.
• Support root-cause investigations with data-driven analysis.
• Collaborate with U.S.-based Engineering, Product Management, Quality and Service teams to turn findings into measurable improvements.
• Partner with global Service Excellence and Data Management teams in Italy to ensure U.S. initiatives complement and support global processes.
• Identify opportunities to improve data quality, analytical processes and service workflows.
• Support continuous improvement initiatives across the Service organization.

What We’re Looking For

• Bachelor's degree in Computer Science, Engineering, Business Analytics, Business Informatics, Data Science or a related field, or equivalent relevant experience.
• Experience analyzing large or complex datasets and translating findings into actionable business recommendations.
• Strong understanding of statistical analysis, data exploration and visualization.
• Experience with SQL, Python, R or similar analytical tools; Python experience strongly preferred.
• Experience developing dashboards and visualizations using Power BI, Tableau or similar BI tools.
• Experience with Databricks or similar data platforms is a plus.
• Strong analytical and structured problem-solving skills.
• Ability to identify patterns, investigate root causes and communicate findings clearly.
• Ability to manage multiple priorities and work independently in a fast-moving environment.

Work Authorization

Applicants must be currently authorized to work in the United States. This position is not eligible for employer-sponsored visa sponsorship, now or in the future.

Ability to commute/relocate:

Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)

Work Location:

On-site

Job Type:

Full-time

Current benefits include, but are not limited to:

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Savings Plan administered through Vanguard, allowing eligible employees to contribute pre-tax and/or Roth contributions in accordance with IRS limits. Employees are also eligible for Company matching contributions in accordance with the terms of the plan in effect at the time.
• Paid Time Off (PTO): You will accrue Paid Time Off (PTO) annually, prorated based on your start date during your first year of employment. PTO may be used for vacation, personal time, or illness in accordance with Company policy.
• Paid Company Holidays in accordance with the Company's annual holiday schedule.
• The Company reserves the right to modify, amend, or terminate its benefit plans and programs at any time, consistent with applicable law.

Equal Opportunity Employer

Alpitronic is an Equal Opportunity Employer. Alpitronic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Alpitronic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.