IT Support Specialist

Clearwater Analytics; Boise (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Work from anywhere 3 weeks per year

PTO + Volunteer Time Off

Maternity and paternity leave

Job summary

Clearwater Analytics is seeking an IT Support Specialist to join the Boise team. You will be the first point of contact for 700+ employees, troubleshooting day-to-day tech issues, setting up equipment, and keeping systems running smoothly across hardware and Microsoft 365.

This hands-on role offers exposure to Autopilot, Intune, and device management in a fast-paced environment. Ideal candidates have 1–2 years in IT support, strong communication, and a customer-first attitude.

Qualifications

• 1–2 years of experience in IT support, help desk, or related role (internships and coursework count)
• Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
• Basic understanding of Active Directory, Azure / Entra ID and user account management
• Comfortable setting up and troubleshooting hardware
• Strong communication skills and a customer-first attitude
• Organized, reliable, and able to juggle multiple requests
• Ability to lift up to 50 lbs

Responsibilities

• Respond to help desk tickets and walk-up requests from office employees
• Troubleshoot hardware and software issues across Windows and macOS devices
• Escalate complex issues to senior team members and follow through to resolution
• Keep users and management informed on ticket status
• Image, configure, and deploy laptops and workstations for new hires
• Perform basic hardware repairs (RAM, hard drives, peripherals)
• Unbox, inventory, and asset-tag incoming equipment
• Set up displays, AV equipment, and standing desks
• Onboard devices using Windows Autopilot and Microsoft Intune
• Manage user accounts in Active Directory and Azure AD/Entra ID
• Support basic Exchange/M365 tasks like shared mailboxes and distribution lists
• Keep knowledge base articles and SOPs accurate and up to date
• Document recurring issues and contribute to process improvements

Skills

Customer-first attitude

Strong communication skills

Organized and reliable

Ability to lift up to 50 lbs

Curious and service-minded

Education

IT/CS degree or relevant certifications

Tools

Windows Autopilot

Microsoft Intune

Active Directory

Azure AD/Entra ID

Exchange/M365

Job description

Job Summary:

We're looking for a curious, service-minded IT Support Specialist to join our Boise team. You'll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.

WHAT YOU'LL DO

End-User Support

• Respond to help desk tickets and walk-up requests from office employees
• Troubleshoot hardware and software issues across Windows and macOS devices
• Escalate complex issues to senior team members and follow through to resolution
• Keep users and management informed on ticket status

Hardware & Equipment

• Image, configure, and deploy laptops and workstations for new hires
• Perform basic hardware repairs (RAM, hard drives, peripherals)
• Unbox, inventory, and asset-tag incoming equipment
• Set up displays, AV equipment, and standing desks

Device & Account Management

• Onboard devices using Windows Autopilot and Microsoft Intune
• Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
• Support basic Exchange/M365 tasks like shared mailboxes and distribution lists

Documentation

• Keep knowledge base articles and SOPs accurate and up to date
• Document recurring issues and contribute to process improvements

WHAT WE'RE LOOKING FOR

• 1-2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
• Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
• Basic understanding of Active Directory, Azure / Entra ID and user account management
• Comfortable setting up and troubleshooting hardware
• Strong communication skills and a customer-first attitude
• Organized, reliable, and able to juggle multiple requests
• Ability to lift up to 50 lbs

Nice to Have

• CompTIA A+ or working toward it
• Exposure to Intune, Autopilot, or Jamf
• Any scripting or command-line experience (PowerShell, Terminal)

Education

• Degree or diploma in IT, Computer Science, or a related field - OR equivalent hands-on experience or certifications

WHAT WE OFFER

• Competitive medical, dental, vision, and life insurance
• 401(k) with company match
• Work from anywhere 3 weeks per year
• Maternity and paternity leave
• PTO + Volunteer Time Off