IT Support Specialist

Ledgent Technology; BLOOMINGTON (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

Ledgent Technology in Minneapolis, MN is seeking an IT Support Specialist I to handle inbound support requests, log tickets, and assist users both remotely and on site.

You will set up new devices, troubleshoot Windows laptops/desktops, support VPN access and MFA, and escalate complex issues to training teams as needed.

Qualifications

• High school diploma or equivalent is required.
• Associate’s degree or equivalent work experience preferred.
• Basic experience building, configuring, and troubleshooting laptops and desktops.
• Working knowledge of Microsoft Windows operating systems.
• Basic troubleshooting with Android and iOS devices.

Responsibilities

• Answer inbound support calls, log issues as tickets, and elevate when necessary
• Monitor and manage helpdesk tickets submitted via forms or email
• Categorize, prioritize, and resolve tickets in a timely and accurate manner
• Ensure all assigned tickets are completed thoroughly and documented properly
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first-time login and setup
• Configure new user mobile devices and assist remotely with remaining setup tasks
• Assist users with computer and application login issues
• Assist users with VPN connectivity issues
• Provide basic assistance with application usage and elevate to training teams as appropriate
• Support password resets and multi-factor authentication (MFA) setup
• Perform other duties as assigned

Skills

Laptop/Desktop setup

Windows OS

Mobile devices

Education

High school diploma or equivalent

Associate’s degree in IT or related field or equivalent work experience

Job description

Salary: USD24 - USD26 per hour

IT Support Specialist

• Work Authorization: W2 only — no C2C or third‑party submissions
• Location: Onsite ( Minneapolis, MN )
• Pay Rate: $24-26/hr per hour

Job Summary

The Support Specialist I provides front‑line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

• Answer inbound support calls, log issues as tickets, and elevate when necessary
• Monitor and manage helpdesk tickets submitted via forms or email
• Categorize, prioritize, and resolve tickets in a timely and accurate manner
• Ensure all assigned tickets are completed thoroughly and documented properly
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first‑time login and setup
• Configure new user mobile devices and assist remotely with remaining setup tasks
• Assist users with computer and application login issues
• Assist users with VPN connectivity issues
• Provide basic assistance with application usage and elevate to training teams as appropriate
• Support password resets and multi‑factor authentication (MFA) setup
• Perform other duties as assigned

Qualifications

Education & Certifications

• High school diploma or equivalent (required)
• Associate’s degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

Experience, Knowledge & Skills

• Basic experience building, configuring, and troubleshooting laptops and desktops
• Working knowledge of Microsoft Windows operating systems
• Basic troubleshooting experience with Android and iOS devices