Technical Support Specialist

Motion Recruitment; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Motion Recruitment in Tulsa, OK seeks an experienced IT support professional to maintain site-based microcomputer environments, provide high-level customer service, and resolve complex technical issues promptly.

You will install hardware and software, document procedures, train end-users, and collaborate on projects to improve reliability and efficiency across the network and desktops.

Qualifications

• 5+ years of infrastructure/network experience.
• Skills in verbal and written communications and customer service practices.
• Associates degree in Information Technologies or related field or technical training equivalent.

Responsibilities

• Provide quality support with a high degree of customer service, technical expertise, and timeliness.
• Acquire, maintain, and expand knowledge of product offerings and support policies.
• Lead or participate in team projects to improve support quality or efficiency.
• Consult with end-users to determine desktop/networking needs.
• Study vendor products to determine best hardware/software solutions and standards.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Education

Associate degree in IT

Technical training

Job description

• Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.

Requirements

• 5+ years of infrastructure/network experience
• Skills in verbal and written communications and customer service practices
• Associates degree in Information Technologies or related field or technical training equivalent.