IT Support Specialist

Jjec; Arizona City (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Professional development

Supportive environment

Career growth

Job summary

JJEC, INC. is seeking a skilled IT Support Specialist to provide technical assistance to employees and clients. The role involves troubleshooting hardware and software issues and maintaining IT systems to ensure smooth daily operations.

Responsibilities include supporting users through email, chat, and phone; diagnosing problems; installing and configuring systems; documenting issues; and escalating complex problems as needed to maintain security and reliability.

Qualifications

• Experience in IT support or related field.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows, Microsoft Office, and computer hardware.
• Good communication and customer service skills.

Responsibilities

• Provide technical support via email, chat, and phone.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain computer systems and applications.
• Assist users with network, login, and connectivity issues.
• Document technical issues and solutions.
• Maintain system security and perform routine updates.
• Escalate complex technical problems when necessary.

Skills

Troubleshooting

Windows OS

Microsoft Office

Communication

Networking basics

Job description

JJEC, INC. is seeking a skilled and reliable IT Support Specialist to provide technical assistance to employees and clients. The successful candidate will troubleshoot hardware and software issues, resolve technical problems, maintain IT systems, and ensure smooth daily operations.

Responsibilities

Provide technical support through email, chat, and phone.

Diagnose and resolve hardware and software problems.

Install, configure, and maintain computer systems and applications.

Assist users with network, login, and connectivity issues.

Document technical issues and solutions.

Maintain system security and perform routine updates.

Escalate complex technical problems when necessary.

Requirements

Previous experience in IT support or a related field.

Strong troubleshooting and problem-solving skills.

Knowledge of Windows, Microsoft Office, and computer hardware.

Good communication and customer service skills.

Ability to work independently and manage multiple tasks.

Basic knowledge of networking and IT security.

Benefits & Perks

Competitive hourly compensation.

Flexible working arrangements.

Professional development opportunities.

Supportive and collaborative work environment.

Opportunities for career growth.