IT Support Specialist

Lentech Inc.; Annapolis (MD); Hybrid; USD 59,000 - 63,000; Full time

Job summary

Lentech, Inc. is seeking an experienced IT support specialist to deliver Tier 2 and 3 assistance for workstations, servers, printers, and conferencing equipment. This role involves on-site and remote troubleshooting to minimize downtime and maximize system performance.

Responsibilities include site surveys, hardware procurement planning, installation scheduling, and documentation. You will train users, maintain critical fiber and telecom infrastructure, and collaborate across IT teams to drive

Qualifications

• Must be TS/SCI with FSP and able to access today.
• High school diploma or GED required.
• Minimum of 1–2 years of IT experience.
• 8570 Certification; Security+ is highly preferred.

Responsibilities

• Provide Tier 2 and 3 support for workstations, servers, printers, and conferencing equipment, on-site and remote.
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct site surveys and document configurations to ensure transparency and repeatability.
• Assist with hardware procurement planning and develop installation schedules for deployment.
• Build and install specialized cabling and integration for site needs or hardware integrations.
• Train site personnel in proper use and maintenance of IT hardware and resources.
• Maintain and support fiberoptic modems, multiplexers, cabling, and telephone systems for connectivity.
• Follow SOPs and use ticketing systems to track issues and document resolutions.
• Serve as an end-user support resource, providing timely and professional guidance.
• Collaborate with IT teams, vendors, and business units for project outcomes and continuous improvement.

Skills

Tier 2/3 IT support

Hardware troubleshooting

Remote end-user support

Windows OS installation

Active Directory security

Microsoft Office Applications

Education

High school diploma or GED

Tools

Microsoft Office Applications (Word, Excel, PowerPoint, Access)

Job description

Key Responsibilities

• Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, andteleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware tominimize downtime and maximize performance.
• Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Preparedetailed documentation, including diagrams and configuration changes, to ensure transparency andrepeatability.
• Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specificationsfor hardwareprocurement and develop detailed installation schedules to streamline deployment.
• Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the mostfrom AT&T's IT resources.
• Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking anddocumentation to ensure efficient and effective IT service management.
• End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support andguidance.
• Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes andcontinuous improvement.

Requirements

• MUST BE TS/SCI with FSP and in access today through MDHigh school diploma or GED required
• Minimum of 1- 2 years of relevant IT experience
• Must possess 8570 Certification; Security+ is highly preferred

Technical Skills

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs,and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals andschematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant ITenvironments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies

• Excellent analytical and problem-solving skills with the ability to manage complex technical issuesindependently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

Additional Requirements

• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, asdetermined by management.
• MUST BE TS/SCI with FSP and in access today!

About Lentech, Inc.

Lentech, Inc., provides technology-enabled IT Solutions and Mission Technical Solutions to civil, defense and intelligence customers. Through our accumulated years of experience, industry expertise, and strategic partnerships, Lentech has built mission-critical solutions for our federal and commercial customers. Lentech's clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies. Lentech's Mission Technical Solutions Division is focused on providing engineering, operations, I&T and technical services to civil and defense customers primarily in the aerospace fields.

Lentech, Inc. is a performance-based company providing employees with challenging and interesting work, competitive pay and benefits, and opportunities to learn and grow. We focus on providing an environment of fun, sharing, collaboration and connection. Our culture is team oriented, non-hierarchical and entrepreneurial. It gives people a chance to participate and be a factor in the company's growth and success.

Lentech, Inc. is an Equal Employment Opportunity (EEO) employer and considers all qualified applicants for employment without regard to race, color, religion, gender identification, national origin, sexual orientation, age, marital status, disability, protected veteran status, or any other factor prohibited by applicable law. We are proud of the diversity of our staff and seek diversity in our applicants.

The proposed salary range for this position is: $58,900-$62,900