IT Support Specialist

Carter LOGISTEED Logistics; Anderson (IN); On-site; USD 29,000 - 33,000; Full time

Job summary

Carter LOGISTEED Express, Inc. is seeking an IT Support Specialist I in Anderson, IN to be the first line of technical help for end users. You will diagnose hardware and software issues, assist with network problems, and manage inventory of equipment.

This on-site role requires strong customer service and timely problem resolution. Responsibilities include deploying and configuring OS on desktops and laptops, provisioning Office 365 accounts, and working with external support to resolve

Qualifications

• High School Diploma or GED required.
• 2+ years of experience with the listed technologies.

Responsibilities

• Troubleshoot problems with software, hardware, user profiles, networking, tablets, phones, printers and working with external support.
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time.
• Experience with Windows 11 Pro in an enterprise environment, Microsoft Office 365 account provisioning, de-provisioning, and maintenance.

Skills

Troubleshooting

Customer service

Networking

Windows 11 Pro

Office 365

Education

High School Diploma or GED

Tools

Office 365 provisioning

Hardware troubleshooting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Professional Anderson, IN, US

8 days ago Requisition ID: 2109

Salary Range: $21.00 To $24.00 Hourly

Job Description:IT Support Specialist I

Department: IT Job Status: Full-Time Reports to: Director of Global IT Support Services

POSITION SUMMARY

The IT Support Specialist I is the first level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner. Once trained and familiar with environment, this position will be put in on-call rotation.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Troubleshoot problems with software, hardware, user profiles, networking, tablets, phones, printers and working with external support
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
• Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time
• Experience with Windows 11 Pro in an enterprise environment, Microsoft Office 365 account provisioning, de-provisioning, and maintenance

EDUCATION

High School Diploma or GED required. 2+ years working with some of the technologies.

EXPERIENCE

Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills.

SUPERVISORY RESPONSIBILITIES

None

OTHER REQUIREMENTS

Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation.

WORK ENVIRONMENT

This position is on-site.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.