IT Support Specialist

Socket.dev; Anderson (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. is seeking an IT Support Specialist I to act as the first contact for technical assistance and hardware/software issues. This on-site role supports desktops, laptops, tablets, and mobile devices, with inventory tracking and on-call rotation after training.

The ideal candidate has a high school diploma or GED and at least two years of relevant experience, and strong communication skills to assist users and document issues.

Qualifications

• High School Diploma or GED required.
• 2+ years working with listed technologies.
• Strong written and verbal communication abilities.

Responsibilities

• Troubleshoot software, hardware, user profiles, networking, tablets, phones and printers.
• Deploy, configure, and support operating systems on desktops, laptops, and tablets.
• Provide excellent customer service with effective prioritization.
• Maintain inventory of equipment and accessories; assist with on-call rotation.
• Assist with Windows 11 Pro and Office 365 provisioning and de-provisioning.

Skills

Troubleshooting

Customer service

Communication

Time management

Networking basics

Education

High School Diploma or GED

Tools

Windows 11 Pro

Office 365

Desktop/Laptop management

Job description

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC.

Job Description:IT Support Specialist I

Department: IT Job Status: Full-Time Reports to: Director of Global IT Support Services

POSITION SUMMARY

The IT Support Specialist I is the first level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner. Once trained and familiar with environment, this position will be put in on-call rotation.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Troubleshoot problems with software, hardware, user profiles, networking, tablets, phones, printers and working with external support
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
• Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time
• Experience with Windows 11 Pro in an enterprise environment, Microsoft Office 365 account provisioning, de-provisioning, and maintenance

EDUCATION

High School Diploma or GED required. 2+ years working with some of the technologies.

EXPERIENCE

Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills.

SUPERVISORY RESPONSIBILITIES

None

OTHER REQUIREMENTS

Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation.

WORK ENVIRONMENT

This position is on-site.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

1st Shift | Monday - Friday | 8AM - 5PM