IT Support Manager — Lead Elite Tech Support Team

Pace Industries, LLC; Louisville (CO); On-site; USD 121,714 - 167,377; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Job summary

Sierra Space is hiring a Manager, IT Technology Support to lead and optimize our technical support operations for end users in Louisville, CO. You will drive service excellence, define SLAs, and align IT support with business goals.

Responsibilities include incident management, problem resolution, knowledge base development, asset management, and vendor oversight. Strong leadership, ITIL knowledge, and communication skills are essential.

Qualifications

• Bachelor's degree or equivalent experience in IT leadership.
• Several years of IT support experience with managerial responsibilities.
• Strong knowledge of IT infrastructure and ITIL framework.
• Experience with incident management and service level agreements.

Responsibilities

• Lead and optimize IT technology support operations for end users.
• Develop and maintain support processes; manage vendor relationships.
• Oversee incident management, problem resolution, and knowledge base.
• Manage IT assets and support ticketing systems; enable self-service.
• Monitor budgets and forecast resource needs; communicate with stakeholders.

Skills

IT infrastructure knowledge

ITIL framework

Leadership / people management

Effective communication

Vendor management

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

IT service management tools

Support ticketing systems

Knowledge base platforms

Job description

Sierra Space is hiring a Manager, IT Technology Support to lead and optimize our technical support operations for end users in Louisville, CO. You will drive service excellence, define SLAs, and align IT support with business goals.

Responsibilities include incident management, problem resolution, knowledge base development, asset management, and vendor oversight. Strong leadership, ITIL knowledge, and communication skills are essential.