IT Support Services II — Senior Help Desk & Systems

Courser

Savannah (GA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision, and life

401k match

Flexible PTO

Holidays incl Birthday & Floating

Gym reimbursement

Amazon Prime reimbursement

Volunteer time

Paid maternity/paternity leave

Paid certifications

Learning and development programs

Job summary

COURSER is seeking an IT Support Services II to join our dynamic IT team. The ideal candidate will provide second-tier technical support for hardware, software, and network issues and mentor junior staff.

You will administer IT systems, diagnose complex problems across Windows, macOS, Linux, and mobile devices, and contribute to IT projects while delivering excellent user service. We offer growth opportunities and a strong culture.

Qualifications

Bachelor's degree or equivalent experience in IT or related field.
3-5 years of IT support or system administration experience.
Strong knowledge of Windows Server, Linux, and macOS.
Experience with networking concepts (TCP/IP, DNS, DHCP, VPN).
Familiarity with helpdesk and ticketing systems (ServiceNow, JIRA, Zendesk).
Excellent problem-solving and communication skills.

Responsibilities

Provide second-tier hardware, software, and network support.
Assist in system administration of servers, workstations, and cloud environments.
Diagnose complex issues across Windows, macOS, Linux, and mobile devices.
Respond to user requests with exceptional service.
Maintain documentation of IT processes and configurations.
Mentor junior IT staff on best practices.
Participate in IT projects including deployments and upgrades.
Monitor systems and networks for performance and security.
Manage user accounts and access rights.
Track incident trends and root causes to improve services.