IT Support II: Second‑Line Tech, Mentorship & Cloud

Palmetto Technology Group (PTG); Savannah (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험

401k match

Flexible PTO

Holidays including Birthday & Floating

Gym reimbursement

Amazon Prime reimbursement

Volunteer time off

Paid certifications

Learning and development programs

Job summary

COURSER in Savannah, GA is seeking an IT Support Services II to join our dynamic IT team. The ideal candidate will provide high-level technical support and help mentor junior staff while contributing to IT projects.

This role offers exposure to Windows, macOS, Linux, cloud environments, and a range of enterprise tools, with a focus on delivering exceptional user support and maintaining documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5 years of IT support or system administration experience in a corporate setting.
• Strong knowledge of Windows Server, Linux, macOS, and enterprise applications.
• Networking concepts including TCP/IP, DNS, DHCP, VPN configurations.
• Experience with helpdesk/ticketing systems (ServiceNow, JIRA, Zendesk).
• Excellent problem-solving and communication skills.

Responsibilities

• Provide second-tier technical support for hardware, software, and network issues.
• Assist in administration and management of IT systems, servers, workstations, and cloud environments.
• Diagnose and resolve complex issues across Windows, macOS, Linux, and mobile devices.
• Respond to user service requests with excellent customer service.
• Maintain documentation of IT support processes and configurations.
• Mentor junior IT staff and share best practices.
• Participate in IT projects including software deployments and upgrades.
• Monitor systems and networks for performance and security.
• Manage user accounts, permissions, and access rights.
• Track incident trends and report root causes to improve services.

Skills

Technical support

Cross-platform

Networking basics

Customer service

Documentation

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

JIRA

Zendesk

ConnectWise

VMware

Job description

COURSER in Savannah, GA is seeking an IT Support Services II to join our dynamic IT team. The ideal candidate will provide high-level technical support and help mentor junior staff while contributing to IT projects.

This role offers exposure to Windows, macOS, Linux, cloud environments, and a range of enterprise tools, with a focus on delivering exceptional user support and maintaining documentation.